|"Back To School": Working at a diner while she's suspended from Cloud 9, Amy serves a trucker who is Glenn in disguise. She doesn't let on that she knows it's Glenn who has been visiting every day. He's glad to hear Amy is going back to her old job and hints he'll be seeing her soon. At the store, Dina rues the "Back to School" sale while Amy anticipates an onslaught of teasing for her and Jonah's sex incident. Amy explains to Sandra that she and Jonah aren't together due to her being pregnant by Adam. As Amy hands out staff assignments she refers to the Photo Lab where she and Jonah had sex. Expecting teasing but receiving none, she intentionally makes several several sexual references and is happy the staff don't react. Amy tells Glenn that she's relieved no one is bothering her about the sex incident. He posits such an incident is more embarrassing for a woman to be caught in than a man which Amy finds sexist. Glenn quickly back-tracks and apologizes. Amy asks Jonah if the staff are bugging him about the sex tape which he says is happening non-stop. Amy believes she's being discriminated against, is jealous Jonah has a crude nickname and suggests one for herself which she regrets. Amy gathers the staff and says she's not embarrassed about the sex tape and announces she likes sex which Glenn supports and impresses upon Noam. In the Stock Room, Noam approaches Amy, expresses admiration for her speech and then asks if she'd like to "do it". She declines and he runs away crying. As a result, Dina calls a sexual harassment meeting. Sick of the insinuations, Amy takes the floor and challenges everyone to ask any question they want about the sex tape so it'll never be discussed again. In the parking lot, Jonah follows Amy to her car, congratulates her on completing her first day back and asks her what she wants for dinner. He leans in to kiss her but she protests and when they see no one is around, she kisses him passionately.
"Baby Shower": In the Stock Room, Amy is planning to take returned baby items until Jonah interrupts and points out she's stealing. They examine a high chair under a black light and finding multiple stains, it dissuades Amy from taking the returned items. Jonah proposes that he sign Amy up for the store's baby shower registry. Amy hates baby showers but when Jonah points out she doesn't have to have one to get 20% off everything on the registry and a free pack of diapers, Amy reluctantly agrees. Cheyenne and Sandra discover Amy is on the baby shower registry and her shower is that day. Angry they weren't invited, they confront her. Jonah tries to explain there is no shower but is cut off. Jonah convinces Amy to have a small shower in the Break Room. In the Break Room, Amy meets with Cheyenne, Justine and Sandra to plan a baby shower which she insists will be small and no-fuss. She's distressed when she hears their impractical gifts and suggests they use the registry and mentions she needs a car seat. At the shower, dozens of guests show which Jerusha attributes to adding her pregnant friend Diane to the celebration. Diane thanks Amy, kisses her on the mouth and tries to find her belly button. During the baby shower games, Jonah has a hard time wrapping Amy in toilet paper and and Amy tastes baby food but Jonah discovers it's gone bad. Amy becomes desperate to leave. When a deliveryman interrupts the shower, Amy sees her way out and tells everyone the delivery is for her and she'll have to leave. The man is a stripper ordered by Bo for Cheyenne who grabs Amy and dances for her over her protests. After Amy opens her presents, which were all disappointments, Jerusha points out she forgot theirs. To Amy's delight, Glenn gives her the baby car seat she's wanted.
"Toxic Work Environment": In the parking lot, Amy and Jonah arrive at work in Amy's car and as they argue who should go in the store first, Dina catches them. As Amy and Jonah wonder if others can tell they are dating, they see Justine eavesdropping so they start mock fighting. Seeing another opportunity to deflect suspicion they are dating, Amy and Jonah argue in Produce in front of Don, Joanna and Roger. In the Warehouse, Amy and Jonah stage a bigger fight, including mock violence, so that Heather, Janet, Gabbie and Ted can hear them, but not see them. Staging another mock fight, Dina intervenes and confronts Jonah over Amy's protests. Glenn gathers the staff for a toxic workplace talk in the Break Room and when he asks what could cause this, Amy and Jonah play up their mock dislike. Glenn asks for criticism which Dina really wants to express, but he picks Amy. Encouraged, Amy gives a mild rebuke which takes Glenn a while to get over. In the parking lot, Amy and Jonah continue mock arguing but once Jonah points out no one can hear them, Amy finds it hard to stop being combative with him.
"Costume Competition": Unsuccessful getting medical help for her swollen feet, Amy's in a wheelchair as Glenn announces that a costume competition for a paid vacation day will be held. Amy laments not dressing up while Mateo, dressed as a baseball player, insults her. Amy changes into a Mario costume and she and Mateo eye each other competitively with Mateo now in an elaborate movie character costume. Dina points out Cheyenne's sexy hula dancer outfit which she thinks will easily win the competition. In the garden centre, Amy and Mateo compliment Cheyenne on her costume but seeing her as a threat, they try to discourage her from wearing it. They fake worry that she's being objectified which Cheyenne doesn't care about and, that it might offend Sandra, who's Hawaiian. Amy and Mateo work on Sandra until they convince her that Cheyenne's costume is offensive to Hawaiians. Seeing an opportunity to knock more competition out of the contest, they convince Janet to take offence to Marcus' costume. Flush with success, Amy and Mateo manipulate Sayid, Gary, Paul and Tyler into taking offence to other's costumes. Amy receives a complaint about her costume so she accuses Mateo of complaining to win the competition. Mateo lies that he was genuinely offended so Amy gets Marcus, who is Italian, to sort of say he's OK with her costume which Mateo doesn't accept. As the staff argue about what is an acceptable costume, Mateo's objection leads Dina to threaten to cancel the contest. Faced with this, Mateo retracts his complaint which leads everyone to believe that it's OK to wear their costumes as long as they honor the cultures they're from. At the contest, Amy honors Italian with many inane references. Waiting for the competition winner to be announced, Amy and Mateo fake nice but when Amy wins, she rubs her victory in his face. Leaving for the evening, Amy finds out from Jonah that Cheyenne actually won the competition but he rigged the election so she'd win.
"Delivery Day": Amy and Dina are in the hospital to deliver their babies, Jonah's brought everything Amy needs and wonders if he should stay or leave. Amy wants him to stay, but not too close. Adam overhears Jonah when on the phone with Amy so she implies that he's one of many from work at the hospital. Amy hasn't told him that she and Jonah are involved. The hospital administrator, Lillian, informs Amy and Jonah that they don't take her insurance. They discover that Dina's is accepted because she's Cloud 9 management. Lillian tells them of a clinic that does accept their insurance. Amy and Jonah arrive at the Sunview clinic which is rundown and over-crowded. Amy's room is dilapidated and her elderly roommate is dead. Amy tries to make the best of her situation but Jonah's had enough and offers to pay to go back to Mercy Vale. When Amy refuses, he shows Amy her dead roommate again which convinces her to leave. Amy is thrilled to be back at Mercy Vale until Lillian visits and asks how they'll pay. They discover the total fees are much greater than they thought which results in them going back to Sunview. Jonah massages Amy while she looks at her dead roommate until the clinic's elderly doctor, Fogler, arrives. Uncomfortable with his age, it's made worse when Dr. Fogler seems forgetful. As Dr. Fogler starts the birthing process with Amy, his question as to Jonah's relationship with her starts them arguing. Amy is still discussing her relationship with Jonah as she's giving birth until Adam arrives. Amy gives birth to a boy and Jonah indicates Adam should cut the umbilical cord. As Amy cradles her baby boy with Adam beside her, Jonah excuses himself and Amy giving him a meaningful look.
"Maternity Leave": In the nursery at her house, Amy has just gotten her new baby boy Parker to sleep when the phone rings. It's Glenn who informs her that due to her suspension, she doesn't qualify for maternity leave. Haven just returned from the hospital and exhausted, Amy agrees to come in. Arriving at work in her pajamas, Jonah tries to encourage her. Amy tells Cheyenne and Mateo that Adam is watching Parker. They consider the name "Parker" strange and try to hide their puzzlement over her choice. Amy's so exhausted that she stocked firewood in the Toy Department, took a customer's cart by mistake and, Jonah points out she's lactating. Amy asks if she can use Glenn's Office to pump her breasts and while initially agreeing, he becomes more uncomfortable as his office is filled with pictures of his new baby. He tells Amy she can use the "lactation room" which turns out to be a utility closet. As Amy pumps her breasts in the utility room, Sayid interrupts to pray and insists that it can't wait. In the Break Room, Cheyenne and Mateo show Amy a presentation that compares the name "Parker" to a homeless person and a bad movie character. Working a checkout, Amy starts to cry in front of a customer. Bothered by a phone call from Adam while walking through the store, Glenn gives Amy a gift which pushes her over the edge. Ranting about all her medical issues and exhaustion, she screams at Glenn to kill himself which results in him running to his car in tears. In Glenn's office, Amy apologizes to Glenn who in turn says he's sorry, as he considers the gift he offered her inadequate. To make up for this, Glenn reaches behind his desk and gives Amy a puppy. Not wanting to hurt Glenn's feelings, she reluctantly takes the dog and leaves.
"New Initiative": At the store front, Glenn and Dina explain a new Cloud 9 policy to the staff which is making small talk with customers. Amy derides the policy and then argues with Sandra about her cat. Mateo tricks Amy into serving an older couple who start telling many stories about their son who is in medical school. Seeing Amy with the older couple, Jonah panics and tosses his store vest away. Jonah greets them and as Amy is confused how Jonah knows them, the couple, Richard and Marilyn Simms say he's their medical school son. Jonah introduces himself to Amy like he doesn't know her and gives her a pleading look. As Amy teases Jonah by asking how long he's been in medical school, he hustles his parents away. In private, Jonah explains to Amy how he began lying to his parents about being in medical school. Amy decides to take the opportunity to learn Jonah's embarrassing childhood events. With delight, Amy coaxes stories about Jonah from his parents while he tries to defend himself. Glenn catches Amy and Jonah with the Simms and as he starts treating Jonah like an employee, the Simms become confused. As Jonah tries to explain without revealing he works there, he lets slip that the Simms are his parents. As Glenn introduces himself and is about to say Jonah is an employee, Amy yells at Glenn and hits him in the face with a yam. In private, Amy explains Jonah's secret to Glenn. Jonah arrives and further explains that he didn't want to disappoint his parents that he was working at a retail store which concerns Glenn. Amy tries to deflect Glenn's concern by citing the Simms' unreasonable expectations of Jonah. As Jonah leaves the store with his parents, they run into Amy. To show her that their relationship isn't temporary, Jonah admits that he's been working at the store for three years. In the parking lot, Amy catches up to the Simms and tries to defend Jonah's lie. Citing that his job doesn't define who Jonah is and that he's a good person, Richard agrees. However he mentions that Jonah has a fiancée who is an actress which concerns Amy. As Amy questions them about the actress, who she can see is famous, the Simms realize that he's been lying about her too. Amy then lies that she's seen the actress with Jonah and quickly leaves. At Coffee & Bakery, Jonah explains how his mother misunderstood that he was dating the famous actress. Vowing no more secrets except his relationship with Amy, they then both decide to tell the staff. Amy and Jonah are disappointed in the staff's response to their secret.
"Managers' Conference": Glenn offers tickets to a managers' conference to Amy and Jonah who initially aren't interested until they find out it's in Chicago and they get to stay together in a hotel. Later at the conference check-in, they're denied access as the tickets are non-transferable. Dejected that they can't get into the conference, their former district manager Jeff sees them and says he can get them in. Entering the conference room, Amy and Jonah are surprised at the opulence, food and amenities. Unable to leave the conference since Jeff is hovering at the door, Amy comments that all the managers there are selfish "d-bags" who don't care about their staff. Jonah disagrees and strikes up a conversation with Ted and Kent while affecting a southern accent. Amy is offered a free iPad and realizes that the staff in green shirts are all giving away free items. After getting an expensive coat, she and Jonah start drinking, get more swag and have fun at various booths. Jeff then joins them for a forced fun picture. Having drunk a lot, Amy and Jonah call two managers over to their table and start telling mean jokes about Cloud 9 workers. Amy jokes that a full-time worker could be replaced with two part-time workers to save on benefits. Liking the idea and calling a company lawyer over, Amy realizes she's gone too far and leaves. Amy comments on the low intelligence of the Cloud 9 managers so Jonah suggests that she become one.
"Shadowing Glenn": In Glenn's Office, Amy asks Glenn if he'll recommend her for the Cloud 9 management training program. Overjoyed, Glenn starts planning his own training program to impart his wisdom to Amy. The next day in the Break Room, Amy watches one of a series of videos Glenn made for her in his basement. In Glenn's office, Glenn has a yellow book with personal notes on all the store's suppliers. Amy can't see the point of knowing personal details which is affirmed when Glenn orders paper towels and the supplier hangs up as soon as Glenn places the order. Glenn then has Amy stand in the store blindfolded to "feel the rhythms of the store." Glenn's next test for Amy is finding violations he's set up in women's wear. Amy points out Brett isn't wearing a shirt and also many flaws that Glenn didn't set up. As Glenn launches into the next test, Amy indicates she doesn't want his help anymore and dejected, Glenn leaves. Unable to keep Glenn in his office, Cheyenne and Mateo follow him into the store where Justine is trying to sell ice pops by suggestively sucking on them. Gloating to Amy that he is taking his protégées to lunch, Amy can't stop Glenn from heading into the parking lot. At the loading dock, Amy is unsuccessful in getting the ice pop supplier, Donovan, to take back the order. Glenn pulls out his yellow book and blackmails Donovan, who told him he cheated on his wife, into complying. At the loading dock, while eating ice pops, Amy apologizes for the mistake with the order. Glenn gives her his recommendation for the management training program and tells Amy several mistakes he's made at the store over the years.
"Cloud 9 Academy": Believing they're at a Cloud 9 management course, Amy and Cheyenne introduce themselves to the class until the instructor points out they're in the wrong room as he's leading an embalming conference. Entering the management course, which has already started, they meet the instructor, Gary, and Cheyenne disrupts the class by moving her chair to sit near Amy. During a break in the management course, Terence tells Amy that he previously failed the class. Her anxiety raised, she bothers Gary until he angrily ends the break and throws his danish into the garbage. Amy continues to get on Gary's bad side by talking during class when Cheyenne asks for help and then laughing at a non-joke Gary tells as part of his lesson. After Cheyenne gives a ridiculous answer to one of Gary's questions, he tells the class to pair up and design a program to increase customer satisfaction. Amy is distressed when she's stuck with Cheyenne as her partner. Working on their assignment, Cheyenne's ideas are inane and she becomes frustrated when Amy won't accept them. Reluctantly, Amy includes Cheyenne's ideas in their presentation along with good ideas she has. After giving their presentation, Gary points out the good ideas, which are all Amy's. Cheyenne responds to the compliments which Amy sees as her trying to take credit for them. As Gary critiques the bad ideas, Amy makes it clear they were all Cheyenne's, which embarrasses her. Asked by Gary to role play, Cheyenne gets back at Amy by embarrassing her and faking hurt reactions to Amy's questions. Cheyenne continues to malign Amy during their role-playing which results in Amy responding in kind. At the management class, Gary tells everyone they passed and to pick up their diplomas. Amy and Cheyenne make up and one of their classmates, Sheila, tells them the embalmists have invited them out for drinks and to look at the cadavers.
"Steps Challenge": In the Break Room, Glenn hands out SuperCloud Step Trackers and tells the staff that they're in competition with other regional Cloud 9 stores for the most combined steps by week end for a chance to win a visit from the regional VP. Watching a real-time scoreboard that tracks the steps of the competing stores, Amy realizes that a chance to talk to the VP would help with her management aspirations. Seeing a message on the scoreboard from a hated rival at the Bel-Ridge store, Colleen, Dina joins Amy and decides to motivate the staff to win the challenge. Amy unsuccessfully tries to encourage Sarah, Heather, Freddy and Mateo to increase their step count. Jonah suggests that if they trash talk Colleen's store, Bel-Ridge, the backlash might motivate the staff to compete. The staff are gathered at the scoreboard to see messages from Bel-Ridge putting their store down which are actually sent by Amy. Everyone starts moving around the store in a frenzy, cheered on by Amy, Dina and Jonah. Seeing Mateo isn't into the competition, Amy manipulates him into thinking that corporate is tracking each worker's steps and he'll be viewed by them as average. Seeing that the store is in fifth place despite all their efforts, Amy and Dina agree that more drastic measures are required to push the staff. The next morning, staff find the store front has been vandalized and spray-painted, seemingly by Bel-Ridge. Jonah realizes that Amy and Dina are behind it but doesn't give them up. In private, Amy and Dina admit to Jonah they were behind the vandalism and dismiss his concerns they are taking things too far. Finding Sandra, Isaac and Marcus trying to fix a broken price scanner, Amy is able to convince them that Bel-Ridge is responsible for breaking the scanner and for other woes in their lives. Glenn reports that Bel-Ridge's Break Room was sprayed with hot deer urine. From a note and a Super Soaker left behind, Dina fingers Marcus for the vandalism which he admits to. This fuels more retribution plots among the staff which get wilder and wilder until Amy admits she was behind the spray-painting. The staff are aghast and trying to include Dina in the blame just makes them angrier at Amy. After the Break Room is trashed by Bel-Ridge, the staff initially blame Amy but Dina tells them it was Bel-Ridge retaliating and she's received a text from Colleen mocking the vandalism.
"Blizzard": During a snowstorm, Jonah tries to help Amy convince Glenn to let the staff leave early. Relenting, the staff leave the store but the storm is so bad, Amy says she can't see her car. As the staff gather in a circle in the store, Dina makes everyone tell how they lost their virginity. Amy says she lost hers to Adam and then relates that he lost a scholarship. Seeing Amy and Jonah settling in for the night on a mattress, Glenn is concerned that they aren't married and wedges a long pillow between them. In the morning, Amy and Jonah are greeted by Marcus who is wearing nothing from the waist down. At Coffee & Bakery, bored, Amy asks the most embarrassing way people hurt themselves which Jonah relates that he collapsed at the end of a marathon. Really bored, nerves get frayed and several staff critisize Jonah's mannerisms. Amy attacks Mateo's elitism and as Glenn tries to calm everyone down, Mateo and Amy continue to exchange barbs. Their fight spills over and as the staff criticize each other, a customer, Terry, injects and complains how loud Amy eats chips. Staring at him, the staff say he's a customer, he has no business opining on staff matters and tell him to leave. The tension burst, the staff start drinking. Amy and Jonah play mini-golf on an improvised course while Amy playfully tries to goad Jonah into being tired of her.
"Lovebirds": At customer service, Glenn makes a long announcement about stepping down as manager which Amy says he's been doing hourly so as many customers as possible will hear it. In the Break Room, Glenn gives his last instructions to the staff. Mateo wonders who'll be the new manager and while Glenn hopes it's Amy, he's doubtful as the district manager Laurie doesn't like Amy. Amy's attempt to impress Laurie falls flat and Laurie informs her that she already has a new manager. In Glenn's Office, Amy lists her qualifications but Laurie ignores her, watches a video on her phone and confirms Amy isn't getting the manager's position. In the store, Amy tells Dina about her "interview" and Laurie introduces the new manager, her young son, Blaine, who immediately shows his immaturity. After Blaine shows her and Dina that he doesn't understand what inventory is, Dina tells Amy to complain about his hiring to corporate. Instead, Amy seeks out Laurie in Glenn's office and catches her snorting cocaine. Later in the store, Laurie tells Amy that she'd like to make her manager. Only wanting the job based on her merits and saying she won't tell anybody about Laurie's cocaine use, Laurie thanks her but doesn't give her the job. When they learn that Amy could have had the job but would have had to blackmail Laurie, several staff make appeals to her. At Coffee & Bakery, Amy tries to appeal to Laurie about being better suited as manager than Blaine without success. When it becomes clear that Laurie won't make Amy manager unless blackmailed, Amy does so and swears at her. Having gotten the job, Dina puts a poor picture of Amy as the store manager up on the wall and calls her "boss."
"Salary": In the Break Room, Amy gives the morning announcements on her first day as manager until interrupted by Glenn, who has to be reminded that he's not manager anymore. In Amy's office, Jonah unsuccessfully tries to get Amy excited about her promotion. Dina asks Amy for money to upgrade the store security system. Asking for Jonah's opinion, he advises waiting. When Amy accepts his advice, Dina glares at Jonah and sarcastically thanks him. Amy is ecstatic when she learns her salary and that she can hire an assistant. Seeing Myrtle eating ketchup packets at Coffee & Bakery, Amy offers her a job as her assistant which Myrtle enthusiastically accepts. Amy accidentally gives Myrtle her employment contract which Garrett reads out over the P.A. In the Break Room, Amy apologizes and Marcus reveals that he makes more than Amy and it's discovered he's been being paid ten times his hourly wage due to an error. Amy tries to be humble by helping Sandra clean up vomit and deals with a customer on food stamps but it back fires on her. Jonah finds Amy discouraged over the events of the day. Saying she needs a drink, Jonah points out that she's the boss and they leave for one.
"Easter": In the Break Room after Amy announces no Cloud 9 stores will have anyone in a bunny costume. In the Surveillance Office, Amy is surprised to learn the Break Room as a camera in it with an audio feed. Questioning the legality of spying on the staff, she stops when she sees Mateo mimicking her. Talking to Mateo, Amy stops doing an action she heard Mateo critisize and he lies that he loves it. Amy speaks to Jonah about Mateo's lie and in the Surveillance office, Amy and Jonah listen to the staff make fun of her while Amy takes notes on what she should change about herself. Amy approaches a group of staff and acts in a manner to address all their criticisms. Confused about her odd behaviour, Sayid won't stop replying to Amy's "thank yous." Once Jonah leaves the Break Room, Cheyenne tells the staff she drugged Amy's coffee. Amy runs in screaming, revealing that she's been spying on them. Cheyenne says she didn't drug her coffee and Amy is caught. In the Break Room, the staff scold Amy while Glenn takes down the camera. In the store, Amy approaches a group of staff and apologizes for spying on them. Making a hand gesture which the staff had made fun of, Cheyenne snickers and sends Mateo a text. He snorts at the text, leading Amy to ask about it. Lying that the text was from his mother, Amy demands to see it so Mateo throws his phone on the floor, smashing it.
"Quinceañera": Jonah shows Amy various gifts he's bought for Emma's quinceañera and wonders if he should attend. Believing Emma's never accepted him dating Amy and that attending might make the event awkward, Amy convinces him to go. and Cheyenne compliment Amy on the party and seeing Amy choke up watching Emma, comment that they've never seen her cry. Finding Jonah keeping to himself, Amy encourages him to mingle. Calling her parents Ron and Connie Sosa over, Jonah's compliments to them fall flat and he excuses himself to go buy some ice for the party. Amy and Emma thanks Glenn for a creepy doll present. A relative makes a speech on chastity and passes the mic to Jonah whose emphatic refusal to speak makes it sound like he doesn't care about Emma. Amy has to stop him during his long-winded apology. Outside, Amy jokes with Jonah about him leaving but actually, wants him to stay but not be so noticeable. Using mics, Cheyenne and Mateo sing a sad song for Amy, interspersed with comments about Emma leaving her soon. The DJ clears the dance floor and announces the father-daughter dance. Afraid Adam will discover she's high, Emma refuses to get up until reassured by Jonah. However, walking strangely to Adam, she turns back and Jonah intercedes, saying he'd like to have a dance with her first. Adam, Amy, the DJ and Connie protest, but Jonah refuses to let Emma go. The party over, Jonah apologizes to Amy who reveals that Emma confessed to being high. Thanking Jonah, she says she wants to know right away the next time one of her kids is on drugs.
"Cloud Green": Amy announces what the store is doing for Earth Day and asks the staff what they do to help the environment. Glenn re-introduces Pastor Craig to Amy and Mateo, who he's really trying to impress. Saying Craig is setting up a booth to hand out plants for Earth Day, Amy asks Glenn to get permission from her next time. Dina warns Amy that Pastor Craig's booth could be used for religious purposes and encourages Amy to come down hard on Glenn. At Pastor Craig's booth, Amy finds that Craig is reading a book he's written about God to customers which Glenn is enthusiastically supporting. Taking Glenn aside, Amy unsuccessfully tries to get Glenn to see it's not appropriate but so excited to help Craig, Glenn ignores her and rushes off. Finding Craig in full sermon mode discouraging materialism to a group of customers, with Dina in tow, Amy tells Craig to stop. Saying Glenn gave him permission, Dina wants to get Glenn to cause more conflict. Amy asserts that she's the manager and tells Craig to leave. Confronting Amy in her office, Glenn demands she apologize to Craig. When she refuses, he says she can't be manager anymore and is frustrated when he realizes Amy is in charge and he can't get what he wants. Glenn holds a Bible study with Sandra, Earl, Sarah and Elias. Telling him that religious meetings aren't allowed at work, Amy tries to be reasonable with him but Glenn continues. Amy snaps and yells at Glenn, threatening to write him up which cows him. Glenn barricades himself in Amy's office and over the P.A. system, reads from Pastor Craig's book. Amy, Jonah and Dina run to the office where Dina is pleased with Glenn's meltdown. Amy threatens to write Glenn up again but he sings a Christian song in defiance. Dina gets a battering ram. Having knocked down the door, Glenn sits in Amy's office while she types up a disciplinary form on her computer. Offering to forget everything he's done if he apologizes, Glenn refuses. Amy tries to submit the form but it doesn't work. Glenn gives her some tips and then starts typing up the form himself.
"Scanners": In the Break Room, Amy shows the staff scanners that customers can use to pay for items and announces staff work hours will be cut. Janet complains to Amy and Dina about the hours cut-back as it'll deny her son, Jackson, entry into an academic program. Uncomfortable dealing with the issue, Dina tells Amy she can blame her for the work schedule. Dina shuts down Sandra's and Marcus' appeals for more hours which Amy supports. Feeling guilt and experiencing back pain, Dina goes to Amy's office and asks if there's any way they can give staff more hours. Saying no, Amy points out that if she changes the work schedule, staff will think Dina's been demoted. Dina promises Janet, Sandra and Preeti more hours, to Amy's dismay. Laying on the floor in Amy's office, Dina challenges Amy to take back the staff's hours. Aghast, Amy refuses to and is convinced by Dina to relax and lay on the floor with her. Seeing Jonah sitting outside the store on a bench, Amy sits beside him, exhausted. She informs him that almost all his hours the following week were given to other staff to fulfill Dina's promise. Joking that he'll be evicted, Amy invites him to live with her.
"CLOUD9FAIL": After a defamatory tweet about the store gets the staff more hours from corporate, Jonah proposes he and Amy tweet more in-store problems from fake accounts to get even more hours. Seeing Dina and Justine looking at more tweets, Amy and Jonah fake ignorance of them which Jonah almost blows. After corporate identifies that an employee is sending the tweets, they send Luanne who provides evidence to the staff. While Jonah shifts uncomfortably, Amy tries to get Luanne to back off but she indicates she's not leaving until the identity of the tweeter is found. In private, Jonah tells Amy that if caught, he'll say he acted alone. In Amy's office, Luanne tells Amy and Jonah websites the culprit visited on his phone, which match Jonah's interests. Amy and Jonah both lie that many staff could have done so. Once Sandra is wrongly blamed for the tweets, Amy tries to take responsibility but the staff's admiration for Sandra supposedly standing up to corporate makes her play the part of the abused worker.
"Sandra's Fight": In the Break Room, Amy tries to get staff to do work once they've clocked out. Carol asks why Sandra is still at work, after being fired, which Amy explains that due to Sandra's union activities, she's been reinstated. Sandra expresses her hatred for management which Marcus applauds. In the store, Amy and Jonah wonder if Sandra's union stance is just so she can get attention. In the Warehouse, Amy asks for Dina and Jonah's help in quietly stopping Sandra from speaking about unionizing which Jonah is uneasy with. While Sandra is handing out flyers, Amy and Jonah gently try to stop her. Telling her that corporate is viewing her activities as a threat spurs Sandra into climbing on top of a checkout counter and announcing a union meeting that evening. Amy learns from Jeff that the store is being shutdown but she convinces him to set a meeting with the corporate executives, so she can change their minds. Taking Dina with her to Chicago, she asks Jonah to attend the union meeting and ensure it doesn't get out of hand. At Cloud 9 Headquarters, Jeff meets Amy and Dina in the lobby and tells them that VP Claudia Lankow is the person to impress. In Chicago, Amy and Dina tell Claudia and the other executives that the union talk is only coming from Sandra, who is harmless. Told that the choice was to close their store or Bel-Ridge, Amy and Dina bad mouth Bel-Ridge. In Chicago, Claudia calls district manager Laurie on speaker phone and asks her opinion which store should be shut down. Not knowing Amy is in the room, Laurie starts to malign Amy but before she can say her name, on purpose, Amy spills a drink. Announcing herself to Laurie, Amy blames the spill on having too many Cokes (the beverage) while subtly making reference to Laurie's cocaine addiction. Sighing, Laurie says to close the Bel-Ridge store. Amy tells Jonah to give her details of who was most ardent at the union meeting so she can monitor them. Refusing, he accuses her of looking after her own job but immediately apologizes. He welcomes Amy back but she can see he's not happy.
"Employee Appreciation Day": In the store, Amy announces it's "Employee Appreciation Day" with perks for the staff such as free ice cream and massages. Jonah derides Amy's announcement as an attempt to stop staff from submitting union cards. Amy and Jonah watch the staff get ice cream. Jonah derides the attempts to squash the union while Amy defends her actions, having saved the store from being shut down. Concerned that the staff are signing union cards, in the Break Room, Amy and Dina show the staff an anti-union video starring MC Cool Cloud. Amy and Jonah argue their positions in front of the staff. Amy points out that unions aren't always the answer but when Jonah reminds her of the lack of maternity leave, she touts she's never having children again. Cheyenne calls Amy a hypocrite for siding with "the enemy", corporate. Amy gets a Skype from Jeff warning her about ICE's arrival. Running into the store, Amy yells at Mateo to get out of the store. In Amy's office, ICE Agent Robson goes through the store's payroll records while Amy watches. Leaving her office, Amy runs into Jonah and says she's done being loyal to corporate. In the Warehouse, Amy gathers a number of staff and asks for ideas to get Mateo out of the store. Jonah suggests they get the staff to call everyone they know to the store and hope that the crowd will allow Mateo to slip out. Amy gives direction to Heather and Marcus where to send their friends and is surprised to find Kelly there. Having brought many of her fellow associates from the Fenton store, Amy is concerned that Jonah and Kelly still keep in touch. Having reviewed the payroll records, at customer service, Agent Robson tells Amy, Garrett and Jonah they're looking for Mateo. Lying that they don't know him, Robson notices a picture of Mateo on the wall. Amy leaves while Garrett and Jonah still claim ignorance. Finding Cheyenne and Mateo walking through the store, Amy warns them that ICE knows what Mateo looks like. Trapped, Amy gets a call her walkie from Dina, who is in the Surveillance Office. Using the monitors of the store's cameras, Dina starts to guide them away from the agents. Amy and Cheyenne propose a last-ditch scheme to distract the agents but Mateo stops them and gives himself up. Outside the store, the staff and customers watch as Mateo is driven away by ICE. As Glenn puzzles what to do, Jonah can't think of anything. Amy proposes they start a union.