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S04E12-Staff outside

"Blizzard"
◀️ Steps Challenge Cloud 9 Superstore logo Lovebirds ▶️  Transcript Script icon

Season: Four — Episode: 12
Director: Amy York Rubin — Writer: Dayo Adesokan — Aired: March 21, 2019 — Viewers (millions): 3.86
Summary: With a massive snowstorm beating down on St. Louis and an unsympathetic home office, the Cloud 9 employees and customers get snowed in, leading to escalating tensions and in-fighting.

Cast

Generic nametag Episode Cast
Main Cast
Featured

Also see Season Four minor employees.

Plot

Quote
This is Cloud 9. We don't give a damn what customers think.
EndQuote
— Garrett
The store is jammed as customers stock up on items before a heavy snowstorm. Garrett announces limits on water purchases while Cheyenne absent-mindedly moves a crowd control sign causing chaos. As the staff watch a newscast reporting that storm is getting serious, Amy asks Glenn if they can leave early. At the store front, Jerry arrives having been ordered by Carol to bring her vape juice. Sandra's happiness at seeing him turns into sorrow as Carol rebukes Jerry for bringing the wrong type of juice. Hurting to see Carol constantly treat Jerry horribly, Sandra's face is so sad that Cheyenne asks to take her picture. In Glenn's Office, Glenn is unsuccessful in getting corporate to commit to letting the staff leave early. A child puts liquor bottles into a cart. (♫ Matthew Sweet - Girlfriend ♫)



S04E12-Cheyenne w sign
Ooh, that's mine!
As Garrett announces a state of emergency and encourages the customers to get home, his complaint that staff aren't allowed to leave is also addressed by Glenn over the store intercom. This leads to Amy, Jonah and a customer, Terry, also complaining over the intercom so Glenn gives in and tells everyone to leave. Outside, the storm is so bad the staff can't find their cars and they reluctantly go back inside. Glenn gathers the staff and customers in the Break Room and breaks the news that they're all stuck in the store for the evening. Marcus and Isaac rue that they'll miss their chili night while Mateo compares their situation to that of homeless people. Dina warns everyone to ration food causing Glenn to temper her caution and invite everyone to help themselves to whatever they need for the evening. Brett spreads puzzle pieces out on the floor of the Warehouse. (♫ Janet Jackson - Nasty ♫)



S04E12-Break Room
The longer we can go before we start eating each other.
At Coffee & Bakery, Sandra and Jerry catch up. As everyone finds a place to sleep, Dina worries that Cheyenne will be the target of molestation and tells her to go to the center of the store. Terry calls his mistress, who is waiting for him at a hotel, and tells her not to use the minibar. The staff circle around a fake camping setting where Justine suggests they play spin the bottle but Dina overrides her and asks everyone to tell how they lost their virginity. (♫ Travis Scott - Butterfly Effect ♫) Dina lost hers to a high school jock she was tutoring, Jonah to a French exchange student and Mateo to Jasmine Mendoza. Amy lost hers to Adam as part of a week that saw him break his foot and lose a sports scholarship. Sandra doesn't want to tell her story and says it happened with someone in the circle while looking at Jerry.



S04E12-Staff in circle
It's like we're all having a big slumber party.
Seeing Amy and Jonah settling in for the night on a mattress, Glenn is concerned that they aren't married and wedges a long pillow between them. Marcus is startled by a seemingly sleeping Dina who has painted eyes on her eyelids. Justine and a raccoon stare at each other. Laying next to a tent that Carol and Jerry are in, Sandra can't stand to hear Carol scolding Jerry and gets up. Dina won't let anyone move from their spot so Sandra has to lie back down and listen to Carol. In the morning, Mateo wakes to find Cheyenne draped across him and has difficulty getting her to move. Amy and Jonah are greeted by Marcus who is wearing nothing from the waist down. The storm over, the staff prepare to leave the store but find so much snow has piled up that the exits are blocked. Terry calls his mistress again and continues to show his cheapness.



S04E12-Justine raccoon
This place is crawling with raccoons.
At Coffee & Bakery, bored, Amy asks the most embarrassing way people hurt themselves. Cheyenne bit a quarter, thinking it was candy, Jonah collapsed at the end of a marathon and Isaac caught his penis in a friend's zipper. Everyone is grossed out as Marcus' story reveals that he poops in the shower. With only two choices of videos to watch, Garrett can't get the staff or a customer to agree on which one to pick. Ashley rides a scooter around in circles. For fun, Sandra puts makeup on Jerry and they laugh until Carol arrives and insults Jerry and his sister. Elias tries to play guitar and Heather bounces on a mini-trampoline. Really bored, nerves get frayed and several staff critisize Jonah's mannerisms. Amy attacks Mateo's elitism and as Glenn tries to calm everyone down, Mateo and Amy continue to exchange barbs.



S04E12-Amy disses Mateo
Okay fine, let's do this.
A boy sits in a small rocking chair and eats chocolate frosting from a can. (♫ The Neighbourhood - Sweater Weather ♫) Amy and Mateo's fight spills over with Jonah tying into Glenn's story-telling, Dina hating Mateo's sneezes, Garrett not liking Isaac calling him "brother", Mateo telling Garrett and Marcus that they both smell and Glenn saying Dina's voice is a bit loud. Terry injects and complains how loud Amy eats chips. Staring at him, the staff say he's a customer, he has no business opining on staff matters and tell him to leave. This binds everyone and Justine's lame attempt to impersonate Terry still brings a laugh from everyone.



S04E12-With Terry
Hi, Terry. Shut the hell up.
The tension burst, the staff start drinking. Cheyenne, Dina, Glenn and Mateo play Jenga with shoe boxes while Marcus does poorly at identifying drinks while blind-folded. Amy and Jonah play mini-golf on an improvised course while Amy playfully tries to goad Jonah into being tired of her. A customer walks in the front door and free at last, Garrett rolls outside without a coat. Brett completes many puzzles in the Warehouse. (♫ Harvey Danger - Flagpole Sitta ♫) Out of juice to mix with their liquor, Glenn tells Dina he has a stash in his office. Heading to the office, Dina catches Sandra and Jerry having sex.



S04E12-Sandra Jerry sex
Hi Dina.

Running Gags

References

Trivia

  • Glenn's Office, the Warehouse and Coffee & Bakery makes an appearance.
  • Cheyenne losing her "blue hair thingy" is a reference to the "green hair thingy" she lost in Season Two and finally found after a tornado hit the store. ("Tornado")
  • The gathering of staff around a fake camping setting is similar to when they were locked in the store for the evening by corporate. ("All-Nighter")
  • Cheyenne suggests doing a Ouija board but Garrett mentions that Sal died in the store and he doesn't want to talk to him. ("Sal's Dead")
  • Amy mentions when she "big golfed" for the first time. ("Lottery")

Quotes

This place is crawling with raccoons.Cheyenne

Gallery

Superstore Season Four Episodes
Back To SchoolBaby ShowerToxic Work EnvironmentCostume CompetitionDelivery DayMaternity LeaveNew InitiativeManagers' ConferenceShadowing GlennCloud 9 AcademySteps ChallengeBlizzardLovebirdsMinor CrimesSalaryEasterQuinceañeraCloud GreenScannersCLOUD9FAILSandra's FightEmployee Appreciation Day
Season OneSeason TwoSeason ThreeSeason FourSeason Five
ve Cheyenne nametag Superstore Season Four Episodes
S04E01-Amy Glenn school bus    "Back To School" October 4, 2018
Directed by: Matt Sohn - Written by: Jonathan Green

On their first day back from suspension, Amy and Jonah steel themselves for a barrage of jokes and snide comments about their sex video, while Jeff goes to extreme lengths to win back Mateo.

S04E02-Shower first shot    "Baby Shower" October 11, 2018
Directed by: Jeffrey Blitz - Written by: Bridget Kyle and Vicky Luu

Jonah helps Amy get creative to stock up on supplies for her new baby, while Glenn and Jerusha take maternity pictures that inspire Dina to have her own photo shoot directed by Mateo.

S04E03-Carol Sandra bang carts    "Toxic Work Environment" October 18, 2018
Directed by: Jay Karas - Written by: Aaron Lee

Amy and Jonah get combative to keep their new relationship hidden from their co-workers. Meanwhile, Glenn spirals when he learns Kelly wants to transfer to a new store, and Cheyenne struggles to organize a Cloud 9 carpool.

S04E04-Amy wins    "Costume Competition" October 25, 2018
Directed by: Todd Biermann - Written by: Justin Shanes

When an employee costume competition is announced, Amy and Mateo aren't afraid to play dirty to win first prize, a paid day off. Meanwhile, Glenn is preoccupied by Cloud 9's new automatic cart collector, and Garrett is tormented by an annoying Halloween novelty song.

S04E05-Amy w baby    "Delivery Day" November 1, 2018
Directed by: Daniella Eisman - Written by: Gabe Miller

Amy and Dina are both in labor! But while Glenn's manager status gets Dina the royal treatment at a fancy hospital, Amy and Jonah have a far different experience at a cheaper clinic. At the store, Garrett struggles to express his best wishes for the new parents.

S04E06-Amy yells at Glenn    "Maternity Leave" November 8, 2018
Directed by: Jackie Clarke - Written by: Jackie Clarke

Amy faces a nightmare day at work when she learns she doesn't have maternity leave, made worse by Cheyenne and Mateo campaign to change her baby's name. Meanwhile, Jonah and Garrett take on hiring the new seasonal help.

S04E07-Glenn hit with yam    "New Initiative" November 15, 2018
Directed by: Ken Whittingham - Written by: Ben Dougan

When a new Cloud 9 initiative forces employees to be friendlier to their customers, Amy ends up getting to know Jonah's parents, and learns he hasn't been completely truthful with them. The new policy also inspires Garrett and Dina to find out who can hold a smile longer.

S04E08-Amy Jonah goofy2    "Managers' Conference" December 6, 2018
Directed by: Phil Traill - Written by: Brian Gatewood & Alessandro Tanaka

Jonah and Amy take Glenn's tickets to a managers' conference in Chicago so they can enjoy a free night on the town, but their plan hits a few bumps. At the store, Cheyenne helps Mateo damage control after his undocumented status is leaked, and Dina and Garrett struggle at gift-wrapping.

S04E09-Amy Glenn on dock    "Shadowing Glenn" December 13, 2018
Directed by: Geeta V. Patel - Written by: Matt Lawton

Glenn drives Amy crazy with a new, over the top training system. Cheyenne and Mateo brainstorm a new business, while Dina recruits Jonah to help her when she starts second-guessing her own future.

S04E10-Jonah Marcus Mateo news    "Cloud 9 Academy" March 7, 2019
Directed by: Jeffrey Blitz - Written by: John Kazlauskas

Amy and Cheyenne attend Cloud 9 Academy to advance their careers. Dina and Garrett get roped into babysitting Glenn's daughter while he childproofs his office, and Jonah and Mateo become political activists.

S04E11-Scoreboard    "Steps Challenge" March 14, 2019
Directed by: Todd Biermann - Written by: Bridget Kyle and Vicky Luu

Corporate introduces a friendly step-tracking challenge between Cloud 9 branches, and Amy, Jonah, and Dina create a fake rivalry to inspire Store #1217's laziest employees. But healthy competition gets increasingly chaotic when the fake rivalry becomes real.

S04E12-Staff outside    "Blizzard" March 21, 2019
Directed by: Amy York Rubin - Written by: Dayo Adesokan

With a massive snowstorm beating down on St. Louis and an unsympathetic home office, the Cloud 9 employees and customers get snowed in, leading to escalating tensions and in-fighting.

S04E13-Garrett releases birds    "Lovebirds" March 28, 2019
Directed by: Mark McKinney - Written by: Aaron Lee

Jonah and Amy's first Valentine's Day together gets derailed when Dina brings her birds to work, which also causes trouble for Garrett. Meanwhile, Cheyenne offers to give Marcus a sentimental tattoo, and Glenn makes videos for his daughter to watch while he's at work.

S04E14-Laurie Amy cafe    "Minor Crimes" April 4, 2019
Directed by: Ross Novie - Written by: L.E. Correia

Amy jumps at an amazing career opportunity, only to run up against an exec with a major grudge against her. Jonah and Mateo help Glenn with a financial problem, while Garrett and Cheyenne struggle to spend a day without cell phones.

S04E15-Amy in office    "Salary" April 11, 2019
Directed by: James Renfroe - Written by: Ben Dougan & Matt Lawton

Amy finds herself at odds with her coworkers when some salary numbers get leaked, while Dina worries that Jonah is coming between her and Amy. Mateo tries to give himself a promotion, and Garrett attempts to sabotage Glenn's positive attitude.

S04E16-Sandra and bunny    "Easter" April 18, 2019
Directed by: Victor Nelli Jr. - Written by: John Kazlauskas

Suspicious that people are making fun of her, Amy and Jonah spy on Cloud 9 employees through the security system, while Dina tries to track down an unsanctioned Easter Bunny in the store. Glenn preps for his church's Passion play.

S04E17-Head table    "Quinceañera" April 25, 2019
Directed by: Rebecca Asher - Written by: Justin Shanes

Jonah struggles to find his place at Amy's daughter Emma's quinceañera. Dina proves very popular with some teenage boys. Cheyenne and Mateo are obsessed with seeing Amy cry.

S04E18-Hashtag sign    "Cloud Green" May 2, 2019
Directed by: Heather Jack - Written by: Jonathan Green & Gabe Miller

Despite Dina's protests, Amy lets Glenn's pastor host an Earth Day booth at the store, but things quickly unravel when Glenn won't recognize Amy's authority. Jonah spearheads Cloud 9's green initiative, but is met with apathy from his coworkers.

S04E19-Carol scanner    "Scanners" May 9, 2019
Directed by: Victor Nelli Jr. - Written by: Dayo Adesokan & L.E. Correia

Dina agrees to play the bad guy when corporate forces Amy to cut everyone's hours. Meanwhile, Jonah and the other employees play an elaborate game of laser tag with the store's new scanners, and Mateo makes a startling discovery about Marcus.

S04E20-Shoes burning    "CLOUD9FAIL" May 9, 2019
Directed by: Betsy Thomas - Written by: John Kazlauskas & Josh Malmuth

When a photo of a mess at store 1217 goes viral, Amy and Jonah try to use it to their advantage, while Dina starts hunting for the anonymous tweeter. And with money tight now that their hours have been cut back, Mateo, Cheyenne, Garrett, and Glenn sell their personal items in the store.

S04E21-Sandra on checkout    "Sandra's Fight" May 16, 2019
Directed by: America Ferrera - Written by: Sean Lee & Jen Vierck

Amy and Dina visit Cloud 9 corporate to fix problems caused by Sandra's misguided activism, while Jonah tries to sabotage an employee meeting and Garrett tries to prove to his co-workers that he's a good person.

S04E22-Mateo in ICE van    "Employee Appreciation Day" May 16, 2019
Directed by: Jeffrey Blitz - Written by: Justin Spitzer

Amy and Jonah find themselves on opposing sides as corporate tries to win over employees by showering them with treats. But when the company's tactics grow more extreme, everyone must band together to save one of their own.

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