Season: Four — Episode: 12 Director: Amy York Rubin — Writer: Dayo Adesokan — Aired: March 21, 2019 — Viewers (millions): 3.86 Summary: With a massive snowstorm beating down on St. Louis and an unsympathetic home office, the Cloud 9 employees and customers get snowed in, leading to escalating tensions and in-fighting.
This is Cloud 9. We don't give a damn what customers think.
The store is jammed as customers stock up on items before a heavy snowstorm. Garrett announces limits on water purchases while Cheyenne absent-mindedly moves a crowd control sign causing chaos. As the staff watch a newscast reporting that storm is getting serious, Amy asks Glenn if they can leave early. At the store front, Jerry arrives having been ordered by Carol to bring her vape juice. Sandra's happiness at seeing him turns into sorrow as Carol rebukes Jerry for bringing the wrong type of juice. Hurting to see Carol constantly treat Jerry horribly, Sandra's face is so sad that Cheyenne asks to take her picture. In Glenn's Office, Glenn is unsuccessful in getting corporate to commit to letting the staff leave early. A child puts liquor bottles into a cart. (♫ Matthew Sweet - Girlfriend ♫)
Ooh, that's mine!
As Garrett announces a state of emergency and encourages the customers to get home, his complaint that staff aren't allowed to leave is also addressed by Glenn over the store intercom. This leads to Amy, Jonah and a customer, Terry, also complaining over the intercom so Glenn gives in and tells everyone to leave. Outside, the storm is so bad the staff can't find their cars and they reluctantly go back inside. Glenn gathers the staff and customers in the Break Room and breaks the news that they're all stuck in the store for the evening. Marcus and Isaac rue that they'll miss their chili night while Mateo compares their situation to that of homeless people. Dina warns everyone to ration food causing Glenn to temper her caution and invite everyone to help themselves to whatever they need for the evening. Brett spreads puzzle pieces out on the floor of the Warehouse. (♫ Janet Jackson - Nasty ♫)
The longer we can go before we start eating each other.
At Coffee & Bakery, Sandra and Jerry catch up. As everyone finds a place to sleep, Dina worries that Cheyenne will be the target of molestation and tells her to go to the center of the store. Terry calls his mistress, who is waiting for him at a hotel, and tells her not to use the minibar. The staff circle around a fake camping setting where Justine suggests they play spin the bottle but Dina overrides her and asks everyone to tell how they lost their virginity. (♫ Travis Scott - Butterfly Effect ♫) Dina lost hers to a high school jock she was tutoring, Jonah to a French exchange student and Mateo to Jasmine Mendoza. Amy lost hers to Adam as part of a week that saw him break his foot and lose a sports scholarship. Sandra doesn't want to tell her story and says it happened with someone in the circle while looking at Jerry.
It's like we're all having a big slumber party.
Seeing Amy and Jonah settling in for the night on a mattress, Glenn is concerned that they aren't married and wedges a long pillow between them. Marcus is startled by a seemingly sleeping Dina who has painted eyes on her eyelids. Justine and a raccoon stare at each other. Laying next to a tent that Carol and Jerry are in, Sandra can't stand to hear Carol scolding Jerry and gets up. Dina won't let anyone move from their spot so Sandra has to lie back down and listen to Carol. In the morning, Mateo wakes to find Cheyenne draped across him and has difficulty getting her to move. Amy and Jonah are greeted by Marcus who is wearing nothing from the waist down. The storm over, the staff prepare to leave the store but find so much snow has piled up that the exits are blocked. Terry calls his mistress again and continues to show his cheapness.
This place is crawling with raccoons.
At Coffee & Bakery, bored, Amy asks the most embarrassing way people hurt themselves. Cheyenne bit a quarter, thinking it was candy, Jonah collapsed at the end of a marathon and Isaac caught his penis in a friend's zipper. Everyone is grossed out as Marcus' story reveals that he poops in the shower. With only two choices of videos to watch, Garrett can't get the staff or a customer to agree on which one to pick. Ashley rides a scooter around in circles. For fun, Sandra puts makeup on Jerry and they laugh until Carol arrives and insults Jerry and his sister. Elias tries to play guitar and Heather bounces on a mini-trampoline. Really bored, nerves get frayed and several staff critisize Jonah's mannerisms. Amy attacks Mateo's elitism and as Glenn tries to calm everyone down, Mateo and Amy continue to exchange barbs.
Okay fine, let's do this.
A boy sits in a small rocking chair and eats chocolate frosting from a can. (♫ The Neighbourhood - Sweater Weather ♫) Amy and Mateo's fight spills over with Jonah tying into Glenn's story-telling, Dina hating Mateo's sneezes, Garrett not liking Isaac calling him "brother", Mateo telling Garrett and Marcus that they both smell and Glenn saying Dina's voice is a bit loud. Terry injects and complains how loud Amy eats chips. Staring at him, the staff say he's a customer, he has no business opining on staff matters and tell him to leave. This binds everyone and Justine's lame attempt to impersonate Terry still brings a laugh from everyone.
Hi, Terry. Shut the hell up.
The tension burst, the staff start drinking. Cheyenne, Dina, Glenn and Mateo play Jenga with shoe boxes while Marcus does poorly at identifying drinks while blind-folded. Amy and Jonah play mini-golf on an improvised course while Amy playfully tries to goad Jonah into being tired of her. A customer walks in the front door and free at last, Garrett rolls outside without a coat. Brett completes many puzzles in the Warehouse. (♫ Harvey Danger - Flagpole Sitta ♫) Out of juice to mix with their liquor, Glenn tells Dina he has a stash in his office. Heading to the office, Dina catches Sandra and Jerry having sex.
Amy's name tag: Amy wears a different name tag in every episode. For this one it's "Yemi."
Crazy Customers and music: For all customer interludes and music see Blizzard (music).
Amy and Jonah get combative to keep their new relationship hidden from their co-workers. Meanwhile, Glenn spirals when he learns Kelly wants to transfer to a new store, and Cheyenne struggles to organize a Cloud 9 carpool.
When an employee costume competition is announced, Amy and Mateo aren't afraid to play dirty to win first prize, a paid day off. Meanwhile, Glenn is preoccupied by Cloud 9's new automatic cart collector, and Garrett is tormented by an annoying Halloween novelty song.
Amy and Dina are both in labor! But while Glenn's manager status gets Dina the royal treatment at a fancy hospital, Amy and Jonah have a far different experience at a cheaper clinic. At the store, Garrett struggles to express his best wishes for the new parents.
Amy faces a nightmare day at work when she learns she doesn't have maternity leave, made worse by Cheyenne and Mateo campaign to change her baby's name. Meanwhile, Jonah and Garrett take on hiring the new seasonal help.
When a new Cloud 9 initiative forces employees to be friendlier to their customers, Amy ends up getting to know Jonah's parents, and learns he hasn't been completely truthful with them. The new policy also inspires Garrett and Dina to find out who can hold a smile longer.
Jonah and Amy take Glenn's tickets to a managers' conference in Chicago so they can enjoy a free night on the town, but their plan hits a few bumps. At the store, Cheyenne helps Mateo damage control after his undocumented status is leaked, and Dina and Garrett struggle at gift-wrapping.
Amy and Cheyenne attend Cloud 9 Academy to advance their careers. Dina and Garrett get roped into babysitting Glenn's daughter while he childproofs his office, and Jonah and Mateo become political activists.
Corporate introduces a friendly step-tracking challenge between Cloud 9 branches, and Amy, Jonah, and Dina create a fake rivalry to inspire Store #1217's laziest employees. But healthy competition gets increasingly chaotic when the fake rivalry becomes real.
Jonah and Amy's first Valentine's Day together gets derailed when Dina brings her birds to work, which also causes trouble for Garrett. Meanwhile, Cheyenne offers to give Marcus a sentimental tattoo, and Glenn makes videos for his daughter to watch while he's at work.
Amy jumps at an amazing career opportunity, only to run up against an exec with a major grudge against her. Jonah and Mateo help Glenn with a financial problem, while Garrett and Cheyenne struggle to spend a day without cell phones.
Amy finds herself at odds with her coworkers when some salary numbers get leaked, while Dina worries that Jonah is coming between her and Amy. Mateo tries to give himself a promotion, and Garrett attempts to sabotage Glenn's positive attitude.
Suspicious that people are making fun of her, Amy and Jonah spy on Cloud 9 employees through the security system, while Dina tries to track down an unsanctioned Easter Bunny in the store. Glenn preps for his church's Passion play.
Despite Dina's protests, Amy lets Glenn's pastor host an Earth Day booth at the store, but things quickly unravel when Glenn won't recognize Amy's authority. Jonah spearheads Cloud 9's green initiative, but is met with apathy from his coworkers.
Dina agrees to play the bad guy when corporate forces Amy to cut everyone's hours. Meanwhile, Jonah and the other employees play an elaborate game of laser tag with the store's new scanners, and Mateo makes a startling discovery about Marcus.
When a photo of a mess at store 1217 goes viral, Amy and Jonah try to use it to their advantage, while Dina starts hunting for the anonymous tweeter. And with money tight now that their hours have been cut back, Mateo, Cheyenne, Garrett, and Glenn sell their personal items in the store.
Amy and Dina visit Cloud 9 corporate to fix problems caused by Sandra's misguided activism, while Jonah tries to sabotage an employee meeting and Garrett tries to prove to his co-workers that he's a good person.
Amy and Jonah find themselves on opposing sides as corporate tries to win over employees by showering them with treats. But when the company's tactics grow more extreme, everyone must band together to save one of their own.