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S04E20-Shoes burning

"CLOUD9FAIL"
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Season: Four — Episode: 20
Director: Betsy Thomas — Writer: John Kazlauskas & Josh Malmuth — Aired: May 9, 2019 — Viewers (millions): 2.46
Summary: When a photo of a mess at store 1217 goes viral, Amy and Jonah try to use it to their advantage, while Dina starts hunting for the anonymous tweeter. And with money tight now that their hours have been cut back, Mateo, Cheyenne, Garrett, and Glenn sell their personal items in the store.

Cast

Generic nametag Episode Cast
Main Cast
Featured

Also see Season Four minor employees.

Plot

Quote
And we need to unionize! This is just the beginning!
EndQuote
— Sandra
Short of staff due to corporate cutting back hours, Amy gives assignments to Jay, Sandra, Carol and Cheyenne. Garrett points out a tweet of a Cloud 9 store with a cart full of unpackaged meat which Sandra shows is in their store. The store is a shambles as Amy and Jonah look at a broken mannequin covered in medication. Commenting that corporate keeps cutting hours as the staff work harder, they wonder when it's going to end. Trying to think of ways to make extra money, Cheyenne, Garrett and Mateo decide to sell some of their possession in the store while Justine considers being a surrogate. A man tries to take razors out of a locked cabinet and gets his hands stuck. (♫ Juice Newton - Angel of the Morning ♫) Asking Carol to cover for him, Glenn learns that she knows that Sandra has been fooling around with Jerry and she plans revenge.



S04E20-Looking at meat
Can somebody please take care of that?
Cheyenne displays some of her items at the jewelery counter and surprises Mateo when a customer wants to buy an old purse. On the phone with corporate, who are concerned with the tweet of the cart full of meat, Amy is caught off-guard when they offer the store more hours. A customer dumps a bucket of change into a sorting machine and spills coins on the floor. (♫ Nelly Furtado - I'm Like a Bird ♫) Telling Jonah, he proposes they tweet more in-store problems from fake accounts to get more hours. Tweeting a picture of a smashed tomato sauce bottle, Sandra tells them of a dead cat which they rush to get a picture of. In the Break Room, after seeing Cheyenne's success, Mateo brings in some of his old items. This inspires Garrett to sell some of his valuable, vintage sneakers and Glenn to find some items.



S04E20-Amy Jonah spill
You're really, really good at this.
A customer dumps a bucket of change into a sorting machine and spills coins on the floor. (♫ Huey Lewis and the News - I Want a New Drug ♫) Seeing Dina and Justine looking at more tweets, Amy and Jonah fake ignorance of them which Jonah almost blows. Dina finds Amy's lack of anger suspicious, so she kicks a bag which spills on the floor. Cheyenne and Mateo try to convince a customer to buy a used electric toothbrush. A customer shows interest in a pair of Garrett's vintage sneakers but when Garrett discovers the customer wants to wear them, he asks him to leave. On the phone with corporate again, who have seen the tweets, Amy expects to get more hours. However, corporate indicates they've found the tweets are coming from a store employee.



S04E20-Glenn Chey Mateo
I feel like the casino guy.
Luanne from corporate HR addresses the staff and says the tweeter is one of them. Showing evidence to back it up, the staff can't believe how few safeguards the tweeter took. While Jonah shifts uncomfortably, Amy tries to get Luanne to back off but she indicates she's not leaving until the identity of the tweeter is found. To get a confession, Dina lies that the guilty party won't be punished but Luanne says the employee will be fired. A customer takes an unpackaged piece of meat from a shopping cart. (♫ Culture Club - I'll Tumble 4 Ya ♫) In private, Jonah tells Amy that if caught, he'll say he acted alone. Disappointed that she expected him to do this, Amy points out she makes more money and has a family to care for. Garrett finds a customer who cares about vintage sneakers as much as he does, but can't bring himself to sell a pair.



S04E20-Break Room
What a dumb ass.
In the Surveillance Office, Luanne and Dina look at video to find a time match when staff were using their phones and the tweets were sent. However, many staff were using their phones so they can't find the culprit. As Luanne switches to video of the Break Room, Dina says the video there is before the tweets but she sees it was Garrett who released her beloved birds on Valentine's day, never to be seen again. Stunned, she excuses herself. Glenn brings in a box of items once owned by Jerusha's father which Mateo and Cheyenne go through. Although there are many treasures in the box, including a valuable baseball card, in ignorance, they throw them in the recycling bin. In Amy's office, Luanne tells Amy and Jonah websites the culprit visited on his phone, which match Jonah's interests. Amy and Jonah both lie that many staff could have done so.



S04E20-Surv office
I have some business to take care of.
Carol arrives and exacts her revenge on Sandra by lying that Sandra told her that she is the tweeter. Carol then feints concern for Sandra. The staff hear that Sandra is the culprit and in the Break Room, they express admiration for Sandra and call her a rebel. Realizing they need to own up to the tweets, Jonah says he'll take the blame and again, is disappointed that Amy assumed he would. Dina tells Garrett that she discovered he was responsible for letting her birds escape. Cheerfully reminding him that he didn't admit it and had sex with her just after, Garrett apologizes. Saying not to worry about it, she says she has something to show him. Outside at the loading dock, Dina has set fire to all of Garrett's sneakers. As he watches in grief, Dina whispers that she will never forgive him.



S04E20-Carol snitches Luanne
I'm a horrible person, aren't I?
On her way out of the store, Luanne finds the valuable baseball card in the recycling bin. (♫ The Pointer Sisters - I'm So Excited ♫) Amy and Jonah catch Sandra as she's leaving, having been fired by Luanne. Sandra proclaims her innocence while Amy and Jonah say they'll fix things. A group of staff are waiting for Sandra and greet her enthusiastically, praising the tweets. Initially saying she isn't the culprit, she becomes seduced by everyone's adoration. As Amy is about to admit the truth, Sandra interrupts her. Playing the part of the abused worker who's been pushed too far, she bounces like a boxer and says it's time for the store to unionize while the staff chant her name.



S04E20-Sandra unionize
Sandra! Sandra! Sandra!

Running Gags

  • Amy's name tag: Amy wears a different name tag in every episode. For this one it's "Gloria."
  • Crazy Customers and music: For all customer interludes and music see CLOUD9FAIL (music).

References

Trivia

  • Stratus and the Surveillance Office makes an appearance.
  • Goof: In Amy's office, as Jonah and Amy discuss creating tweets disparaging the store, Amy's hands are full with the work schedule. However, as the camera quick cuts between her and Jonah, the pen on her desk moves and, the blue file folder flips between being open and closed at 6:00 to 6:02.

Quotes

I will never forgive you, ever.Dina to Garrett

Gallery

Video

Superstore Season Four Episodes
Back To SchoolBaby ShowerToxic Work EnvironmentCostume CompetitionDelivery DayMaternity LeaveNew InitiativeManagers' ConferenceShadowing GlennCloud 9 AcademySteps ChallengeBlizzardLovebirdsMinor CrimesSalaryEasterQuinceañeraCloud GreenScannersCLOUD9FAILSandra's FightEmployee Appreciation Day
Season OneSeason TwoSeason ThreeSeason FourSeason Five
ve Cheyenne nametag Superstore Season Four Episodes
S04E01-Amy Glenn school bus    "Back To School" October 4, 2018
Directed by: Matt Sohn - Written by: Jonathan Green

On their first day back from suspension, Amy and Jonah steel themselves for a barrage of jokes and snide comments about their sex video, while Jeff goes to extreme lengths to win back Mateo.

S04E02-Shower first shot    "Baby Shower" October 11, 2018
Directed by: Jeffrey Blitz - Written by: Bridget Kyle and Vicky Luu

Jonah helps Amy get creative to stock up on supplies for her new baby, while Glenn and Jerusha take maternity pictures that inspire Dina to have her own photo shoot directed by Mateo.

S04E03-Carol Sandra bang carts    "Toxic Work Environment" October 18, 2018
Directed by: Jay Karas - Written by: Aaron Lee

Amy and Jonah get combative to keep their new relationship hidden from their co-workers. Meanwhile, Glenn spirals when he learns Kelly wants to transfer to a new store, and Cheyenne struggles to organize a Cloud 9 carpool.

S04E04-Amy wins    "Costume Competition" October 25, 2018
Directed by: Todd Biermann - Written by: Justin Shanes

When an employee costume competition is announced, Amy and Mateo aren't afraid to play dirty to win first prize, a paid day off. Meanwhile, Glenn is preoccupied by Cloud 9's new automatic cart collector, and Garrett is tormented by an annoying Halloween novelty song.

S04E05-Amy w baby    "Delivery Day" November 1, 2018
Directed by: Daniella Eisman - Written by: Gabe Miller

Amy and Dina are both in labor! But while Glenn's manager status gets Dina the royal treatment at a fancy hospital, Amy and Jonah have a far different experience at a cheaper clinic. At the store, Garrett struggles to express his best wishes for the new parents.

S04E06-Amy yells at Glenn    "Maternity Leave" November 8, 2018
Directed by: Jackie Clarke - Written by: Jackie Clarke

Amy faces a nightmare day at work when she learns she doesn't have maternity leave, made worse by Cheyenne and Mateo campaign to change her baby's name. Meanwhile, Jonah and Garrett take on hiring the new seasonal help.

S04E07-Glenn hit with yam    "New Initiative" November 15, 2018
Directed by: Ken Whittingham - Written by: Ben Dougan

When a new Cloud 9 initiative forces employees to be friendlier to their customers, Amy ends up getting to know Jonah's parents, and learns he hasn't been completely truthful with them. The new policy also inspires Garrett and Dina to find out who can hold a smile longer.

S04E08-Amy Jonah goofy2    "Managers' Conference" December 6, 2018
Directed by: Phil Traill - Written by: Brian Gatewood & Alessandro Tanaka

Jonah and Amy take Glenn's tickets to a managers' conference in Chicago so they can enjoy a free night on the town, but their plan hits a few bumps. At the store, Cheyenne helps Mateo damage control after his undocumented status is leaked, and Dina and Garrett struggle at gift-wrapping.

S04E09-Amy Glenn on dock    "Shadowing Glenn" December 13, 2018
Directed by: Geeta V. Patel - Written by: Matt Lawton

Glenn drives Amy crazy with a new, over the top training system. Cheyenne and Mateo brainstorm a new business, while Dina recruits Jonah to help her when she starts second-guessing her own future.

S04E10-Jonah Marcus Mateo news    "Cloud 9 Academy" March 7, 2019
Directed by: Jeffrey Blitz - Written by: John Kazlauskas

Amy and Cheyenne attend Cloud 9 Academy to advance their careers. Dina and Garrett get roped into babysitting Glenn's daughter while he childproofs his office, and Jonah and Mateo become political activists.

S04E11-Scoreboard    "Steps Challenge" March 14, 2019
Directed by: Todd Biermann - Written by: Bridget Kyle and Vicky Luu

Corporate introduces a friendly step-tracking challenge between Cloud 9 branches, and Amy, Jonah, and Dina create a fake rivalry to inspire Store #1217's laziest employees. But healthy competition gets increasingly chaotic when the fake rivalry becomes real.

S04E12-Staff outside    "Blizzard" March 21, 2019
Directed by: Amy York Rubin - Written by: Dayo Adesokan

With a massive snowstorm beating down on St. Louis and an unsympathetic home office, the Cloud 9 employees and customers get snowed in, leading to escalating tensions and in-fighting.

S04E13-Garrett releases birds    "Lovebirds" March 28, 2019
Directed by: Mark McKinney - Written by: Aaron Lee

Jonah and Amy's first Valentine's Day together gets derailed when Dina brings her birds to work, which also causes trouble for Garrett. Meanwhile, Cheyenne offers to give Marcus a sentimental tattoo, and Glenn makes videos for his daughter to watch while he's at work.

S04E14-Laurie Amy cafe    "Minor Crimes" April 4, 2019
Directed by: Ross Novie - Written by: L.E. Correia

Amy jumps at an amazing career opportunity, only to run up against an exec with a major grudge against her. Jonah and Mateo help Glenn with a financial problem, while Garrett and Cheyenne struggle to spend a day without cell phones.

S04E15-Amy in office    "Salary" April 11, 2019
Directed by: James Renfroe - Written by: Ben Dougan & Matt Lawton

Amy finds herself at odds with her coworkers when some salary numbers get leaked, while Dina worries that Jonah is coming between her and Amy. Mateo tries to give himself a promotion, and Garrett attempts to sabotage Glenn's positive attitude.

S04E16-Sandra and bunny    "Easter" April 18, 2019
Directed by: Victor Nelli Jr. - Written by: John Kazlauskas

Suspicious that people are making fun of her, Amy and Jonah spy on Cloud 9 employees through the security system, while Dina tries to track down an unsanctioned Easter Bunny in the store. Glenn preps for his church's Passion play.

S04E17-Head table    "Quinceañera" April 25, 2019
Directed by: Rebecca Asher - Written by: Justin Shanes

Jonah struggles to find his place at Amy's daughter Emma's quinceañera. Dina proves very popular with some teenage boys. Cheyenne and Mateo are obsessed with seeing Amy cry.

S04E18-Hashtag sign    "Cloud Green" May 2, 2019
Directed by: Heather Jack - Written by: Jonathan Green & Gabe Miller

Despite Dina's protests, Amy lets Glenn's pastor host an Earth Day booth at the store, but things quickly unravel when Glenn won't recognize Amy's authority. Jonah spearheads Cloud 9's green initiative, but is met with apathy from his coworkers.

S04E19-Carol scanner    "Scanners" May 9, 2019
Directed by: Victor Nelli Jr. - Written by: Dayo Adesokan & L.E. Correia

Dina agrees to play the bad guy when corporate forces Amy to cut everyone's hours. Meanwhile, Jonah and the other employees play an elaborate game of laser tag with the store's new scanners, and Mateo makes a startling discovery about Marcus.

S04E20-Shoes burning    "CLOUD9FAIL" May 9, 2019
Directed by: Betsy Thomas - Written by: John Kazlauskas & Josh Malmuth

When a photo of a mess at store 1217 goes viral, Amy and Jonah try to use it to their advantage, while Dina starts hunting for the anonymous tweeter. And with money tight now that their hours have been cut back, Mateo, Cheyenne, Garrett, and Glenn sell their personal items in the store.

S04E21-Sandra on checkout    "Sandra's Fight" May 16, 2019
Directed by: America Ferrera - Written by: Sean Lee & Jen Vierck

Amy and Dina visit Cloud 9 corporate to fix problems caused by Sandra's misguided activism, while Jonah tries to sabotage an employee meeting and Garrett tries to prove to his co-workers that he's a good person.

S04E22-Mateo in ICE van    "Employee Appreciation Day" May 16, 2019
Directed by: Jeffrey Blitz - Written by: Justin Spitzer

Amy and Jonah find themselves on opposing sides as corporate tries to win over employees by showering them with treats. But when the company's tactics grow more extreme, everyone must band together to save one of their own.

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