Cloud 9 is a big box retail store chain with its headquarters in Chicago, Illinois. Its website is www.cloud9superstore.com. The stores have many departments including Baby, Coffee & Bakery (café), Customer Service, Electronics, Garden, Grocery, Health and Beauty, Housewares, Jewellery, Lawn and Garden, Men's and Women's Wear, Pharmacy, Photo Lab, Sporting Goods (includes guns) and Toys. Stores have various formats including Signature, "Quad-A" and Costco style stores. Glenn estimates Cloud 9 has about 1800 stores world-wide.
Cloud 9 Superstore is a hypermarket discount store chain. In addition to typical hypermarket products, Cloud 9 also sells guns and liquor. Additionally, Cloud 9 has their own credit union for their employees. The former spokesman for Cloud 9 was Daniel Hertzler as Kyle the Cloud 9 Cloud, until he was arrested and charged with cannibalism. The new spokesperson is Kelsey.
The corporation limits employee hours to under 40 per week and initially, does not offer maternity leave. ("Labor") By 2018, six weeks maternity leave is offered if the employee has worked at Cloud 9 for one contiguous year. ("Maternity Leave") It docks employee pay for bathroom breaks. ("Back to Work") It also does not offer health insurance or pay overtime to its employees. ("Dog Adoption Day") However in 2017, it's mentioned that the company does provide health insurance but the deductible is $4000. ("Health Fund")
In an effort to control individual stores, all locks, lights and temperature are controlled from the corporate office. In 2017, Cloud 9 changed their store brand from Halo to SuperCloud.