| "Back To School": Working at a diner while she's suspended from Cloud 9, Amy serves a trucker who is Glenn in disguise. She doesn't let on that she knows it's Glenn who has been visiting every day and tips her $20 every visit. He's glad to hear Amy is going back to her old job and hints he'll be seeing her soon. Back at work at the store, Amy tells Glenn that she's relieved no one is bothering her about the sex incident. He posits such an incident is more embarrassing for a woman to be caught in than a man which Amy finds sexist. Glenn quickly back-tracks and apologizes. Amy gathers the staff and says she's not embarrassed about the sex tape and announces she likes sex which Glenn supports and impresses upon Noam. When Dina calls a sexual harassment meeting, Glenn puts Kelly in charge of a skeleton crew of staff to run the store. At the meeting, Glenn tries to understand who harassed who in the sex tape. In order to win Mateo back, Jeff brings a virtual Myrtle to the store which impresses no one. Glenn says it's not Myrtle and walks away in disgust.
"Baby Shower": In the Warehouse, a photo shoot of Dina, Glenn and Jerusha as "Alvin and the Chipmunks" is going poorly due to Dina's sour attitude. Wanting to document the events leading up to their child's birth, Glenn offers Dina $50 to smile which she does, woodenly. At Coffee & Bakery, Jonah orders a cake and is met by Glenn who's heard about the shower. He mentions how much Jerusha would love one and takes Jonah's reply to mean Amy's shower will be for Jerusha too. Glenn starts to plan a full blown shower. At the shower, Glenn participates in speeches and games, but after Bo loses to Glenn in a stroller race, he accuses Glenn of cheating and throws his stroller down an aisle. After Amy opens her presents, which were all disappointments, Jerusha points out she forgot theirs. To Amy's delight, Glenn gives her the baby car seat she's wanted and she hugs Glenn.
"Toxic Work Environment": In Glenn's Office, Kelly asks for a transfer to a store closer to her home which alarms Glenn. He offers to force Jonah to be with Kelly again and makes an inane comment about working close to home. Glenn tells Mateo that he'd like to take employee of the month away from him and give it to Kelly. Perturbed, Mateo points out that while Kelly is a great person, she's a bad worker which Glenn acknowledges. Glenn calls together a number of staff and presents Kelly with a made-up award, the Golden Vest, hoping this will motivate her to stay. As Kelly asks Glenn if he's signed her transfer papers, he asks her not to go and points out the love in the store just as Sandra pushes Carol and her cart into a display. In Glenn's office, Dina and Glenn discuss the staff problems. Glenn blames himself but Dina is more concerned with a bad analogy Glenn making to a rotting fish. Glenn gathers the staff for a toxic workplace talk in the Break Room and when he asks what could cause this, Amy and Jonah play up their mock dislike. Glenn asks for criticism which Dina really wants to express, but he picks Amy. Encouraged, Amy gives a mild rebuke which takes Glenn a while to get over. In order to make Kelly happy, Jonah manipulates Glenn into believing that she is the cause of the troubles with the store's culture. At the front door, as Kelly happily leaves with a box, Glenn and Mateo say goodbye with Mateo now wearing the Golden Vest.
"Costume Competition": In Glenn's office, Amy is on speaker phone with Cloud 9 corporate, unsuccessfully trying to reduce her hours due to her swollen feet from being pregnant. Glenn gets uncomfortable when personal questions are asked and then seeks advice on swallowing a watermelon seed. In the store, Glenn announces that a pilot program for an automatic cart collector is underway and, that a costume competition for a paid vacation day will be held. Glenn catches Isaac, Marcus and Sandra playing with the collector, takes the fob and orders them back into the store. Not knowing the collector follows the fob, he puts it in his bag and is confused when it starts following him. In the parking lot, Glenn frantically runs around with the collector following him. Calling Jonah to witness, he puts the bag with the fob down beside the collector, runs back and forth and is confused when it doesn't follow him. At the store entrance, Jonah brings Glenn his bag with the fob which he forgot in the parking lot. As Glenn walks into the store, the collector follows him inside. While helping a customer, Glenn sees the collector paralleling his movements in another aisle. He panics, tips over an item holder in its path and runs. Glenn sees Garrett making a mess of a pile of sweaters, looking for thick ones to block the store's speakers. Panicking because of the collector, he asks if robots are now sentient and Garrett's reply sends Glenn fleeing. Glenn is seen driving home with the cart collector following him. He calls Jerusha and instructs her to be waiting for him at home with a go-bag and a shotgun to flee.
"Delivery Day": Glenn and Dina tell the staff they are leaving for the hospital to induce labor. In Dina's room, Glenn and Dina argue and are interrupted by the handsome Dr. Sidian. Smitten, Dina jokes with him and when he leaves, she wants to have Sidian deliver her baby instead of the doctor she's been seeing for nine months. As Dr. Sidian examines Dina, she flirts with him and cues Glenn and Jerusha to compliment her which they do in an awkward fashion. Dr. Sidian indicates she'll need a C-section which causes Dina anxiety, made worse by a story from Jerusha. Dina's anxiety has reached fever pitch as she's being wheeled to surgery and as Glenn consoles her, he discovers to his discomfort that he's expected to be in the surgical bay. He agrees to go in when Dina pleads with him. In the surgical bay, Glenn gets in the way of the medical staff while Jerusha holds Dina's hand. Glenn sees Dina's intestines which causes him to vomit in his surgical mask but this doesn't stop him from being thrilled when Dina gives birth to a girl. Later in Dina's hospital room, Glenn thanks her and when Dina wants time alone with the baby, Glenn reassures Jerusha that Dina can't kidnap her as he's sealed the windows.
"Maternity Leave": In the nursery at her house, Amy has just gotten her new baby boy Parker to sleep when the phone rings. It's Glenn who informs her that due to her suspension, she doesn't qualify for maternity leave. After Glenn hires a poor performing seasonal worker, Kimmer, Garrett and Jonah manipulate Glenn into allowing them to conduct the interviews for the last seasonal hire position. Amy asks if she can use Glenn's office to pump her breasts and while initially agreeing, he becomes more uncomfortable as his office is filled with pictures of his new baby. He tells Amy she can use the "lactation room" which turns out to be a utility closet. After Garrett and Jonah hire Penny, they regret it as she goofily sings and dances while working, which embarrasses them when Glenn sees her. Bothered by a phone call from Adam while walking through the store, Glenn gives Amy a gift which pushes her over the edge. Ranting about all her medical issues and exhaustion, she screams at Glenn to kill himself which results in him running to his car in tears. In Glenn's office, Amy apologizes to Glenn who in turn says he's sorry, as he considers the gift he offered her inadequate. To make up for this, Glenn reaches behind his desk and gives Amy a puppy. Not wanting to hurt Glenn's feelings, she reluctantly takes the dog and leaves.
"New Initiative": At the store front, Glenn and Dina explain a new Cloud 9 policy to the staff which is making small talk with customers. Mateo corrects Glenn's pronunciation of a new store slogan. Glenn tries to convince a customer to buy a printer once she hears that an on-line company has same day delivery. With growing concern, Glenn deals with a customer who is buying items with the intent of killing his mother. However, when the customer says he'll buy bleach on-line, Glenn helps him. Glenn catches Amy and Jonah with the Simms and as he starts treating Jonah like an employee, the Simms become confused. As Jonah tries to explain without revealing he works there, he lets slip that the Simms are his parents. As Glenn introduces himself and is about to say Jonah is an employee, Amy yells at Glenn and hits him in the face with a yam. In private, Amy explains Jonah's secret to Glenn. Jonah arrives and further explains that he didn't want to disappoint his parents that he was working at a retail store which concerns Glenn. Amy tries to deflect Glenn's concern by citing the Simms' unreasonable expectations of Jonah. In Glenn's office, Glenn tries to fire Jonah, believing he's setting him free to pursue his dreams. Seeing what Glenn is doing, Jonah assures him that he's alright working at the store.
"Managers' Conference": Glenn offers tickets to a managers' conference to Amy and Jonah who initially aren't interested until they find out it's in Chicago and they get to stay together in a hotel. Glenn announces that he's required to check all employees' citizenship status through an on-line system and has discovered a problem. The issue is with Sayid who Glenn discovers is a Syrian refugee and feels bad for not knowing his status. When Glenn hears that Sayid is shoveling snow, he feels Sayid has been through enough hardship and tells Mateo to take over for him and assigns Garrett to the gift wrapping station. Mateo and Cheyenne engage in an obviously practiced conversation that Syrians are liars and place doubt in Glenn's mind as to Sayid's trustworthiness. Glenn tells Mateo that Sayid reported his undocumented status. Glenn checked Mateo's SSN which belongs to a woman in Buffalo. Mentioning that the SSN in his file is wrong, Mateo then hesitantly gives a new SSN which Glenn can see is a lie. Glenn arrives and tells Mateo that his SSN checked out. Relieved, Mateo then realizes that Glenn is lying. Glenn wishes Mateo a Merry Christmas and giving him a knowing look, turns away.
"Shadowing Glenn": In Glenn's office, Amy asks Glenn if he'll recommend her for the Cloud 9 management training program. Overjoyed, Glenn starts planning his own training program to impart his wisdom to Amy. The next day in the Break Room, Amy watches one of a series of videos Glenn made for her in his basement. As Glenn starts undressing in the video, Marcus comments that he was once tricked into starring in a film. In Glenn's office, Glenn has a yellow book with personal notes on all the store's suppliers. Amy can't see the point of knowing personal details which is affirmed when Glenn orders paper towels and the supplier hangs up as soon as Glenn places the order. Glenn then has Amy stand in the store blindfolded to "feel the rhythms of the store." Glenn's next test for Amy is finding violations he's set up in women's wear. Amy points out Brett isn't wearing a shirt and also many flaws that Glenn didn't set up. As Glenn launches into the next test, Amy indicates she doesn't want his help anymore and dejected, Glenn leaves. Heading to Glenn's office, Cheyenne and Mateo keep Glenn out of the store by asking for his business advice. Jonah interrupts Cheyenne and Mateo's session with Glenn to ask him to lunch to discuss a raise. Unable to keep Glenn in his office, Cheyenne and Mateo follow him into the store where Justine is trying to sell ice pops by suggestively sucking on them. Gloating to Amy that he is taking his protégées to lunch, Amy can't stop Glenn from heading into the parking lot. At the loading dock, Amy is unsuccessful in getting the ice pop supplier, Donovan, to take back the order. Glenn pulls out his yellow book and blackmails Donovan, who told him he cheated on his wife, into complying. At the loading dock, while eating ice pops, Amy apologizes for the mistake with the order. Glenn gives her his recommendation for the management training program and tells Amy several mistakes he's made at the store over the years.
"Cloud 9 Academy": In the store, Glenn asks Garrett and Dina to watch his baby daughter Rose for a little bit while he baby-proofs his office. Dina refuses, even though she's Rose's surrogate mother, so Glenn forces Garrett to. Glenn pads the desk in his office and tests it with his head, knocking himself to the floor. Glenn puts a child proof cover on his office door handle and unable to remove it, he's trapped inside. Calling the store on his cell phone, Janet answers and transfers Glenn's call to his desk phone. Glenn slides a message asking for help under his office door which flies across the hallway and goes under the door across from his office. Glenn escapes his office by smashing the door with a golf club which Janet and Sarah watch. Glenn arrives at a play area Dina and Garrett have created and after thanking them for taking care of Rose, mistakenly takes the wrong baby.
"Steps Challenge": In the Break Room, Glenn hands out SuperCloud Step Trackers and tells the staff that they're in competition with other regional Cloud 9 stores for the most combined steps by week end for a chance to win a visit from the regional VP. Dina becomes confused with some hand signs Glenn gives her, thinking it's about firing Hannah, so to distract the staff, Glenn starts stepping vigorously and sprains his ankle. In the parking lot, Glenn takes a push scooter out of his SUV to help him get around the store as his ankle is in a cast. However, he doesn't have the strength to push himself up an incline and rolls backwards towards a delivery truck. The staff are gathered at the scoreboard to see messages from Bel-Ridge putting their store down which are actually sent by Amy. Glenn believes the messages are all in good fun until he sees a hurtful one directed at him. As Jonah starts a cheer which everyone joins in on, Glenn starts his own cheer but tumbles off his scooter. Concerned that his steps aren't being counted on his scooter, Jonah tries to give Glenn advice but this results in him going around in circles. While writing an email to Doug, the manager of the Bel-Ridge store, Glenn is manipulated by Garrett into writing one that makes it appear Glenn is interested in Doug. The next morning in the Break Room, Glenn reports that Bel-Ridge's Break Room was sprayed with hot deer urine. After Bel-Ridge trashes the store's Break Room, Glenn is among those who want to hit Bel-Ridge back.
"Blizzard": During a snowstorm, Glenn is unsuccessful getting permission from corporate to let the staff leave early. Glenn eventually gives in to staff pressure and tells everyone to leave but the storm is so bad they can't get to their cars. Glenn gathers the staff and customers in the Break Room and breaks the news that they're all stuck in the store for the evening. Gathered in a circle, Dina tells the staff to relate how they lost their virginity which Glenn is uncomfortable with. Seeing Amy and Jonah settling in for the night on a mattress, Glenn is concerned that they aren't married and wedges a long pillow between them. Still stuck in the store the next day, the staff get on each other's nerves which Glenn tries to alleviate. Jonah critisizes Glenn's story telling and he complains Dina's voice is a bit loud. Later while drinking, he plays Jenga with shoe boxes with Cheyenne, Dina and Mateo. Cheyenne says that if she had to eat someone in the store, it'd be Glenn because he eats alot of sugar. Out of juice for their liquor, Glenn sends Dina to his office to get some and she catches Sandra and Jerry having sex.
"Lovebirds": Having brought her birds to work, Dina talks to them in the Break Room as they squawk loudly. Glenn tries to make his morning announcements but no one can hear him over the birds. Glenn asks Amy's help picking out a sweater to wear so he can make videos for his daughter Rose as he spends so much time managing the store he can't spend time with her. Glenn makes his first video for Rose by reading from old children's books which he realizes are racist and sexist. In his office, Glenn tries to tell Rose the facts of life on video. As Glenn makes another video for Rose, he realizes that if he continues to be store manager, he'll miss many moments in her life. He stops making the video and says he's done being the manager.
"Minor Crimes": After Glenn steps down as manager, he hopes Amy will replace him but he's doubtful as the district manager Laurie doesn't like Amy. While helping Glenn clean out his office, Mateo finds a bag with $27,000 in cash. Glenn explains it's unused money from the store's maintenance fund which Jonah makes him realize he accidentally embezzled from Cloud 9. At the Warehouse loading dock, Jonah tries to calm Glenn while Mateo suggests Glenn spend the $27,000 on a coat. Jonah suggests that if they cause enough damage in the store, the cash can be used for it's intended purpose and Glenn won't technically have embezzled it. Mateo brings a shopping cart full of tools into the Warehouse where Jonah encourages Glenn to damage a wall. Glenn has a fond memory of Cody associated with the wall and then hurts himself when he strikes it with a pipe wrench. Glenn, Jonah and Mateo smash items in the Warehouse, dressing rooms and clog a toilet. In the Warehouse, Glenn deals with a contractor, Bill, about repairs to the damage. Glenn is disappointed to find that Bill won't overcharge for the repairs, leaving $12,000 of the embezzled money. Glenn tells Jonah and Mateo about the embezzled money that is left and resigns himself to being punished. When Jonah and Mateo suggest more damage that can be done to the store, Glenn rubs a wall affectionately and says no. In the parking lot, Jonah and Mateo console Glenn as he leaves for the day and gets into his car. He then drives his car through the store's entrance way causing huge damage which will use up the rest of the embezzled money.
"Salary": Amy gives the morning announcements on her first day as manager until interrupted by Glenn, who has to be reminded that he's not manager anymore. He gives her announcement notes which includes a bad pun on a foot found in the parking lot. In a vintage Cloud 9 uniform, Glenn asks Justine, Marcus and Garrett what he should work on. Telling him to clean up a disgusting mess, he leaves cheerfully which Garrett can't believe. Singing and stacking cans, Glenn's mood isn't affected when a thoughtless buffoon knocks down the cans. Garrett tries to make Glenn see being a floor worker is a bad job to which Glenn counters there are no bad jobs if one's attitude is great. Learning that Marcus has been overpaid for six years, Glenn rues that he had to let people go over the mistake. At Coffee & Bakery, Glenn makes light of getting mayo on his shirt while cleaning up. While Justine laughs, Garrett tries to make Glenn angry by pointing out all the money he's losing by not being manager anymore. Glenn doesn't care and his continued quips frustrate Garrett. Happily, Glenn relates a disgusting clean-up job to Garrett who insists that working in the store is horrible and Glenn will never convince him otherwise.
"Easter": Glenn asks who'd like to come to his church's Passion play and singling out Cheyenne and Garrett, they make excuses. In the store, Glenn has difficulty while practising his line with Cheyenne and Jonah for his small part in the play. He receives a call that he's now required to play Judas and gets frantic. Glenn reads the script for his new part and doubts he can play the bad guy. Cheyenne and Jonah get him to tap into something bad he did during his childhood. Glenn tries role-playing his part with Garrett who uses it as an opportunity to make fun of him. Glenn practises various bad guy routines in a mirror. After Amy is caught spying on the staff using monitors in the Surveillance Office, in the Break Room, Glenn takes down the camera. Mateo opines that everyone complains about the boss which Glenn worries happened when he was manager.
"Quinceañera": At Emma's quinceañera, Mateo and Cheyenne compliment Amy on the party and seeing Amy choke up watching Emma, comment that they've never seen her cry. Glenn says he has and trying to mimic Amy crying, Cheyenne and Mateo decide they want to have it happen. Glenn gives Emma a traditional quinceañera doll which he and Jerusha made. However, the doll is creepy and adorned with Jerusha's hair, causing Emma and Amy to thank Glenn through clenched teeth. Delving further into Honduran culture, Glenn tries some spicy food in front of Connie and Ron Sosa and coughs violently. Glenn dances with a group of children, believing he's experiencing more Latin culture.
"Cloud Green": Glenn re-introduces Pastor Craig to Amy and Mateo, who he's really trying to impress. Saying Craig is setting up a booth to hand out plants for Earth Day, Amy asks Glenn to get permission from her next time. At Pastor Craig's booth, Amy finds that Craig is reading a book he's written about God to customers which Glenn is enthusiastically supporting. Taking Glenn aside, Amy unsuccessfully tries to get Glenn to see it's not appropriate but so excited to help Craig, Glenn ignores her and rushes off. Finding Craig in full sermon mode discouraging materialism to a group of customers, with Dina in tow, Amy tells Craig to stop. Saying Glenn gave him permission, Dina wants to get Glenn to cause more conflict. Discovering that Amy kicked Pastor Craig out of the store, Glenn is egged on by Dina who blames Amy and then destroys a cardboard stand-up of Craig. Confronting Amy in her office, Glenn demands she apologize to Craig. When she refuses, he says she can't be manager anymore and is frustrated when he realizes Amy is in charge and he can't get what he wants. Glenn holds a Bible study with Sandra, Earl, Sarah and Elias. Telling him that religious meetings aren't allowed at work, Amy tries to be reasonable with him but Glenn continues, using a film star's name instead of Jesus. Amy snaps and yells at Glenn, threatening to write him up which cows him. Glenn barricades himself in Amy's office and over the P.A. system, reads from Pastor Craig's book. Amy, Jonah and Dina run to the office where Dina is pleased with Glenn's meltdown. Amy threatens to write Glenn up again but he sings a Christian song in defiance. Dina gets a battering ram. Having knocked down the door, Glenn sits in Amy's office while she types up a disciplinary form on her computer. Offering to forget everything he's done if he apologizes, Glenn refuses. Amy tries to submit the form but it doesn't work. Glenn gives her some tips and then starts typing up the form himself.
"Scanners": In the Break Room, Amy shows the staff scanners that customers can use to pay for items. Myrtle and Glenn wonder if machines are taking their jobs which Dina reassures them isn't the case. Cheyenne and Mateo have a duel with the scanners which Cheyenne wins and Glenn wants to join in on. After waiting for hours in a cart covered with products, Glenn surprises Sandra and knocks her out of the game. As Glenn and Jonah are helping a customer, they hear Cheyenne scream. Running over, she cries she's been bitten on the ankle. Garrett rolls out from behind a display and shoots them both. However, Jonah reveals his UPC sticker is for yogurt, which eliminates a person from Garrett's team. The four argue about which team won.
"CLOUD9FAIL": Asking Carol to cover for him, Glenn learns that she knows that Sandra has been fooling around with Jerry and she plans revenge. After Cheyenne brings in some of her old possessions and sells them, Glenn brings in a box of items once owned by Jerusha's father which Mateo and Cheyenne go through. Although there are many treasures in the box, including a valuable baseball card, in ignorance, they throw them in the recycling bin.
"Sandra's Fight": Cheyenne, Glenn and Mateo scold Garrett for not revealing to Dina that he was responsible for releasing her birds and, sleeping with her afterwards. He attends the union meeting with Robin Green. Trying to show he's a good guy, Garrett brings Myrtle her shawl. However, Glenn doesn't see Garrett's gesture so Garrett tries to take the shawl back which Glenn interprets as Garrett being mean. When Jonah dissuades everyone from forming a union, Glenn rues the lost opportunity to Jonah, which makes him more guilty. While stocking shelves, Garrett asks Glenn about Rose, bringing a threat from Glenn for Garrett to stay away from her. Garrett is able to convince Glenn that he does good things in secret while Glenn lies about anonymously donating a kidney, which he calls Jerusha about.
"Employee Appreciation Day": As Glenn, Sayid, Cheyenne and Mateo discuss Jerry, Amy gets a Skype from Jeff warning her about ICE's arrival. In the Stock Room, Glenn and Dina report that ICE has blocked all the exits. In the Warehouse, Amy gathers a number of staff and asks for ideas to get Mateo out of the store. After arguing about the justice of Mateo's status, Glenn points out Jesus was an immigrant from heaven. Outside the store, the staff and customers watch as Mateo is driven away by ICE. As Glenn puzzles what to do, Jonah can't think of anything. Amy proposes they start a union.
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