In the Break Room, the staff are watching a self-serving video Mateo made for his farewell. (♫ Bette Midler - Wing Beneath My Wings ♫) He's transferring to another store in order to keep dating regional manager Jeff. At customer service, Jeff gives Dina and Garrett disclosure forms to fill out since they are having casual sex. Mateo is proudly showing the staff pictures of the signature store he will be transferring to on Yelp. Glenn asks if their store is on Yelp and Jonah shows it. Glenn reads some reviews but is concerned with a bad one from "Frenchfryguy81" that Amy tries to get him to ignore. Dina and Garrett are struggling with choices on the form that describes their relationship. Garrett doesn't care but Dina calls corporate.
Cheyenne and Jonah are setting up a display while Mateo lords his transfer over them. Jeff gives Mateo his transfer form and asks for his social security card. This is a problem as Mateo is an illegal alien. In the Warehouse, Mateo is lamenting that he is going to be deported to Cheyenne and Jonah. Jonah offers to marry Mateo but he is disgusted by the offer. On the phone with corporate, Garrett doesn't care which relationship box they check off until corporate mentions that this means there is some attraction implied. Glenn has invited "Frenchfryguy81" (Tim) to the store and introduces him to Amy. Tim is soft-spoken and is very apologetic about his bad review. Glenn goes out of his way make Tim feel special. Corporate doesn't understand Dina and Garrett's relationship so they have to explain it is only sex with no knowledge of each other's lives.
In Glenn's Office, Glenn is responding to past Yelp reviews when Amy walks in. Glenn sees Tim has updated his review with a very nasty and inaccurate account of Glenn's tour. A girl sits alone in a shopping cart. (♫ Gin Blossoms - Found Out About You ♫) Many from corporate are now on the call and the proposed solution is to add a new box to the form. However, Dina and Garrett don't know what to label the box. Jonah and Cheyenne research how Mateo can remain in the country and find he'd qualify for a special visa if he is a violent crime victim. Glenn invites Tim back to the store to share some french fries and talk. Tim is again apologetic for his bad review but later writes another nasty one. Mateo tries to get beat up by going to the Warehouse and shoving over a box in front of Dom and insulting Skip but neither hit him. Mateo threatens Brett who pulls a knife on him.
Sick of Tim's unwarranted reviews, Amy confronts Tim at his apartment. Amy pushes her way into the apartment which she finds is cramped, full of hoarded items and rabbits. Tim's sick mother lives with him who he cares for. In the Break Room, Dina and Garrett poll the staff for suggestions on a label for their relationship but aren't very successful. Mateo turns to Jonah for help with getting beat up but Jonah is reluctant. Mateo begs him to and they go outside to the loading docks with Cheyenne in tow. Jonah isn't much of a fighter and has difficulty hitting Mateo in the face. He windmills and asks Mateo to walk into his fists so Mateo gives up on him. Cheyenne then tries to punch Mateo but can't so she asks Mateo to say something mean to her. Mateo finally starts shoving Jonah but gets carried away and punches Jonah in the jaw.
Jonah doesn't hit Mateo back and sits on a loading bay with an ice pack on his jaw. Jonah encourages Mateo to talk to Jeff and work things out. Dina and Garrett tell corporate they'd like the box describing their relationship labelled as "other". Corporate signs off and celebrating their victory, there is a spark between them that they both quickly hide. At the apartment, Tim describes the sad state of his life and says that the internet is the only place he gets to win. Amy can relate and shares struggles in her life. Tim offers to be friends and they shake. In Glenn's Office, Amy is incensed to read Tim's latest review in which he calls her names and a psycho stalker. Glenn laughs at the review and calls Tim a good writer. At the store front, Mateo's solution is to break up with Jeff so he doesn't have to transfer. He walks back into the store in tears and Jonah punches him in the face.
Jeff's hotel: Jeff is again on the phone complaining that the tub faucet in his room is now working but the drain is clogged with fur. He also says when he's on the phone in the room, he hears someone breathing.
We're not in Kansas: As Mateo's presentation seemingly comes to an end, Glenn says they've not had a tornado drill in eight years. He is cut off as Mateo's presentation starts up again.
The web site Yelp is a major part of the story line.
Tim's first Yelp review says that the store's bathrooms are where the next season of Naked and Afraid should be shot. He tells Glenn that he also wrote a review of a Burger King.
After Jeff insists on Mateo providing his social security card, Mateo compares the store to Nazi Germany and gives the Nazi salute.
As Dina and Garrett are talking to corporate, Dina gives an answer in the format required by the game show Jeopardy! and mentions Alex (Trebek).
Store hours are revealed in this episode, open 9am - 11pm daily.
Goof: During one of the crazy customer interludes, a girl sitting alone in a shopping cart. There is Halo toilet paper to the left of her even though Cloud 9 went through a rebranding to SuperCloud products months before.
“Oh, is getting transferred because you're sleeping with Jeff considered a promotion?”— Jonah to Mateo
Amy gets the opportunity to meet her childhood idol; Glenn struggles to balance his excessive patriotism; Jonah discovers a secret about Mateo's past; Dina works to create a memorable closing ceremony. (Viewers: 9.67 million)
A full-fledged strike ensues when a group of Cloud 9 employees walk off the job to protest the firing of Glenn. Jonah tries to help Amy negotiate with corporate; Garrett meets a gorgeous woman on the picket line. (Viewers: 5.45 million)
A workplace accident threatens Amy's plan to impress the district manager; Glenn tries to come off as a strict boss; Jonah tries to help Dina win over the co-workers she betrayed in the strike. (Viewers: 4.39 million)
When the company's spokesperson is accused of a crime, Glenn begins to worry he should know more about his employees; Amy and Jonah challenge each other to a series of dares; Cheyenne annoys Garrett and Sandra with her baby talk. (Viewers: 4.39 million)
Cheyenne and Bo fight, prompting Amy and Glenn to give them advice in very different forms; Mateo and Jonah oversee dog adoption at the store; Garrett taunts Dina when she refuses to adjust his time card. (Viewers: 4.18 million)
After an apparent theft, Dina launches a store-wide investigation interrupting everyone's Halloween plans; Jonah and Cheyenne attempt to bond; Garrett tries to defend himself in Dina's theft probe. (Viewers: 4.21 million)
The staff comes down with food poisoning; Jonah documents the day with home video; Glenn's disposition changes; Mateo and Cheyenne discover a lucrative Black Friday side business. (Viewers: 3.79 million)
Amy walks away with a huge wad of cash from the lost and found bin and is pressured to spend the money various ways; Dina and Garrett deal with their fling; Glenn tries to stave off staff depression. (Viewers: 4.43 million)
Glenn accidentally tells the employees the real reason Amy has been late to work lately. Meanwhile, Dina tries to cheer up Amy by kidnapping her for a "ladies' lunch". Jonah and Garrett invent a game to pass the time, tricking Glenn and Mateo in the process. Cheyenne helps Amy take a fearless step with a dramatic new look. (Viewers: 3.99 million)
A well-intentioned Amy and Glenn get caught up in the Valentine's Day spirit, quickly learning what happens when you try and force love. Meanwhile, Jonah goes undercover to try and catch a serial shoplifter and ends up getting closer to her than Dina would like; Mateo begins to unravel as Sandra's relationship with Jeff takes a new turn. (Viewers: 3.54 million)
Amy sees Mateo out on a secret date with Jeff; Glenn resents Jonah for outshining him on the store's Wellness Fair; Dina tries to prove Amy faked being sick; many relationship secrets are revealed. (Viewers: 3.51 million)
Jonah accompanies Amy on a trip to help her mom and dad move out of her childhood home. Glenn desperately wants to win the new Cloud 9 Integrity Award but starts to worry that Garrett has a better chance of winning. Dina tries to take advantage of Mateo's relationship with Jeff to fix problems in the store and Cheyenne gets caught up in Glenn's self-serving campaign. (Viewers: 4.17 million)
When Mateo faces complications with his transfer to a Cloud 9 Signature store, he becomes desperate to resolve his undocumented status. Amy helps Glenn battle an Internet troll, Jonah and Cheyenne try to give Mateo legal counsel, and Dina and Garrett take issue with corporate over their relationship. (Viewers: 4.15 million)
Glenn invites all of his kids to the store causing disorder among the employees. Jonah develops a romantic interest in Glenn's 25-year-old daughter, and Amy gets caught in the middle. Garrett, Dina and Cheyenne struggle to keep track of one of the toddlers and Mateo tricks the kids into working for him as he grapples with life after Jeff. (Viewers: 3.08 million)
Amy and Garrett embark on an investigation as they sift through abandoned photos during the store's spring cleaning. Jonah goes out of his way to befriend Glenn in hopes of gaining his approval in dating his daughter. Cheyenne's fiancé Bo starts working at the store for some fast cash, taking advantage of Dina and Mateo's store knowledge. (Viewers: 3.15 million)
It's Cheyenne and Bo's dream wedding, but not everything goes according to plan. Relationships unravel as Amy and Jonah confront their feelings. Glenn tries to change Jeff's mind after learning of upcoming layoffs, Dina talks her way into the wedding party and Mateo dodges Jeff throughout the wedding. (Viewers: 2.77 million)
Everyone in the store is on edge as Glenn tries to figure out which employees to lay off. Jonah struggles with the fallout of an admission he made to Amy, Garrett and Dina spar, and Mateo forms alliances to keep his job. A tornado warning goes into effect at the worst possible time, forcing the staff into uncomfortable groups. (Viewers: 2.91 million)