|"Back To School": Mateo's in the group of staff who don't react as Amy hands out work assignments while making sexual entrendres. Jeff approaches Mateo and Cheyenne who treat him with disdain as he unsuccessfully tries to befriend them by inviting them to Chicago. They comment he's been at the store a lot for someone who works five hours away and Mateo says he's moved on. As a group of staff try to figure out what Jeff's surprise will be, most believe it'll be a food truck. Dina thinks Jeff may murder Mateo. At the sexual harassment meeting, as Sandra wonders why Amy and Jonah aren't together, Mateo suggests it's because the sex between them is bad. He also asks if Jonah found sex with a pregnant woman weird. Jeff's surprise is a virtual Myrtle which can act as the store greeter. He tells Mateo this is the next best thing to the real Myrtle and he did it for Mateo. The staff walk away in disgust while the virtual Myrtle malfunctions.
"Baby Shower": Dressed in an ugly Christmas sweater, Dina has Sandra take photos for her Christmas card. Feeling the setting is too plain, Mateo starts pitching alternate photo ideas which intrigues Dina. Mateo pitches several photo ideas to Dina which she finds outlandish. After revealing she doesn't trust men with glasses, she gives in and listens to more pitches. In the Warehouse, Mateo photographs Dina in a white costume with a polar bear. She loves the photos he shows her and says she's comfortable with nude pics. Mateo shoots Dina as Mother Mary and as a sexy Santa. When shooting her dressed scantily, they're interrupted by Garrett who can't stop staring at Dina. As Mateo shows Dina photos of her in a sled being pulled by men dressed as reindeer, he proposes one more photo scene, Dina hanging from the ceiling dressed as an angel. Mateo leaves the shoot with Dina to get a memory card but gets distracted by a stripper at the baby shower and stays. Garrett asks Mateo how the photo shoot went with Dina, but staring at the stripper, Mateo doesn't hear the question. In the Warehouse, Dina is yelling for Mateo, desperate to get down and having to pee.
"Toxic Work Environment": When Kelly asks for a transfer, Glenn tells Mateo that he'd like to take employee of the month away from him and give it to Kelly. Perturbed, Mateo points out that while Kelly is a great person, she's a bad worker which Glenn acknowledges. Mateo is jealous when Glenn creates a new award, the Golden Vest, and gives it to Kelly. Jealous of the Golden Vest, Mateo accuses Kelly of playing dumb and threatening to leave in order to get it. When she calls the award meaningless, like "Employee of the Month", Mateo insults her and leaves. At the toxic workplace meeting, Mateo mimics Kelly's high voice and loves Cheyenne's impression of Fran Drescher. In order to make Kelly happy, Jonah manipulates Glenn, which Mateo joins in on, into believing that she is the cause of the troubles with the store's culture. At the front door, as Kelly happily leaves with a box, Glenn and Mateo say goodbye, with Mateo now wearing the Golden Vest.
"Costume Competition": Glenn announces that a costume competition for a paid vacation day will be held. In a wheelchair due to her swollen feet, Amy laments not dressing up while Mateo, dressed as a baseball player, insults her. Amy changes into a Mario costume and Amy and Mateo eye each other competitively with Mateo now dressed as Melanie Davis from "The Birds". Dina points out Cheyenne's sexy hula dancer outfit which she thinks will easily win the competition. In the garden centre, Amy and Mateo compliment Cheyenne on her costume but seeing her as a threat, they try to discourage her from wearing it. They fake worry that she's being objectified which Cheyenne doesn't care about and, that it might offend Sandra, who's Hawaiian. Amy and Mateo work on Sandra until they convince her that Cheyenne's costume is offensive to Hawaiians. Seeing an opportunity to knock more competition out of the contest, they convince Janet to take offence to Marcus' costume. Flush with success, Amy and Mateo manipulate Sayid, Gary, Paul and Tyler into taking offence to other's costumes. Amy receives a complaint about her costume so she accuses Mateo of complaining to win the competition. Mateo lies that he was genuinely offended so Amy gets Marcus, who is Italian, to sort of say he's OK with her costume which Mateo doesn't accept. As the staff argue about what is an acceptable costume, Mateo's objection leads Dina to threaten to cancel the contest. Faced with this, Mateo retracts his complaint which leads everyone to believe that it's OK to wear their costumes as long as they honor the cultures they're from. At the contest, Mateo names famous white women. Waiting for the competition winner to be announced, Amy and Mateo fake nice but when Amy wins, she rubs her victory in his face.
"Delivery Day": As Dina and Glenn leave for the hospital, Amy's water breaks all over Carol's shoes which Mateo says were so cute. Mateo brings congratulation cards for Garrett to sign. After Mateo calls a joke he's written "cute", Garrett asks for the cards back and ponders writing funnier jokes. Garrett tries out a baby card joke on a customer, which to his frustration, the customer only finds cute. Mateo tells Garrett to just signs the cards. He's in the Break Room as Garrett tries getting the staff to come up with a baby card message from everyone and makes the excuse that the individual messages were offensive. After Amy and Dina have their babies, Garrett shows up at Amy's hospital room, wheels past, flings in a card and swears while Mateo tries to excuse Garrett's behaviour.
"Maternity Leave": Amy tells Cheyenne and Mateo that Adam is watching Parker. They consider the name "Parker" strange and try to hide their puzzlement over her choice. Mateo discusses the name "Parker" with Cheyenne and comparing it to child abuse, convinces her to join him in getting Amy to change it. In the Break Room, Cheyenne and Mateo show Amy a presentation that compares the name "Parker" to a homeless person and a bad movie character. Having prepared a placard of replacement names for "Parker", Cheyenne and Mateo sulk away after watching Amy scream at Glenn.
"New Initiative": At the store front, Glenn and Dina explain a new Cloud 9 policy to the staff which is making small talk with customers. Mateo corrects Glenn's pronunciation of a new store slogan. Later, Mateo tricks Amy into serving an older couple who start telling many stories about their son who is in medical school. He won't help a customer with questions about a drill. In the Break Room, several staff make fun of Jonah for keeping the truth from his parents. This leads to Mateo to admit that he's parents think he's straight. He watches Jonah's parents take the news that Jonah works at the store hard and isn't bothered by their tears. After Amy and Jonah tell some staff that they're dating, Mateo and the others there don't really care.
"Managers' Conference": Glenn announces that he's required to check all employees' citizenship status through an on-line system. Mateo, who is undocumented, becomes very nervous. When Glenn hears that Sayid is shoveling snow, he tells Mateo to take over for him. Mateo complains to Cheyenne about the special treatment being afforded Sayid and that he should receive it since he's undocumented. Sayid passes by just as Mateo mentions his status causing Cheyenne to wonder if he overheard and will tell Glenn or Dina. Talking to Sayid about to his immigration status, Mateo mistakenly mentions he's undocumented. Backtracking, he says he's in the country legally and was sworn in by the president which Sayid finds hard to believe. Mateo and Cheyenne engage in an obviously practiced conversation that Syrians are liars and place doubt in Glenn's mind as to Sayid's trustworthiness. Sayid confronts Mateo about spreading rumors that he's a liar which Mateo explains is due to Sayid hearing about his undocumented status. Sayid doesn't care until Mateo accidentally suggests Sayid might be deported if he hides Mateo's secret. Reading that Sayid intends to tell Glenn, Mateo starts following him. Later in Glenn's Office, Glenn tells Mateo that Sayid reported his undocumented status. Glenn checked Mateo's SSN which belongs to a woman in Buffalo. Mentioning that the SSN in his file is wrong, Mateo then hesitantly gives a new SSN which Glenn can see is a lie. In the hallway outside Glenn's office, Cheyenne tries to comfort Mateo and talks about visiting him in the Philippines. Glenn arrives and tells Mateo that his SSN checked out. Relieved, Mateo then realizes that Glenn is lying. Glenn wishes Mateo a Merry Christmas and giving him a knowing look, turns away.
"Shadowing Glenn": Cheyenne and Mateo find they both would like to start a business. They annoy Garrett when brainstorming a name for their business, until Cheyenne suggests "Chateo." In the Break Room, Cheyenne and Mateo show Marcus various logos for their company and ask how they make him feel. Discovering they have different expectations for how they'd like their company described, they almost end their partnership until a new synonym satisfies them both. After Amy orders too many ice pops, Marcus offers to hide them outside the store while Cheyenne and Mateo plan to distract Glenn. Heading to Glenn's office, Cheyenne and Mateo keep Glenn out of the store by asking for his business advice. Jonah interrupts Cheyenne and Mateo's session with Glenn to ask him to lunch to discuss a raise. Unable to keep Glenn in his office, Cheyenne and Mateo follow him into the store where Justine is trying to sell ice pops by suggestively sucking on them. Hearing Cheyenne and Mateo plan their business, Jonah asks to join thinking he might be able to make some money. They confess that they just like to talk about various dreams and never intended to really start a business. They ask Jonah if he'd like to start a band with them but Jonah says he doesn't play an instrument. They have to re-iterate that they just like to make plans they don't intend to follow through on. Jonah agrees to join but after proposing a band name, they kick him out.
"Cloud 9 Academy": In the Break Room, Mateo complains about the difficulties of applying for asylum in the US, while Sayid points out applying to be a refugee is even harder. Looking at the application, Jonah suggests that becoming an outspoken critic of the Philippines president, Rodrigo Duterte, may help Mateo's application. After Mateo shows Jonah some memes he's posted on-line maligning Duterte, Jonah says he'll have to show his opposition in a stronger fashion, such as leading an activist group. Agreeing, Mateo recruits Marcus. Jonah and Mateo hand out flyers for the activist group and recruit Sandra to come to a meeting. At Coffee & Bakery, Jonah and Mateo have a meeting of the activist group which Marcus, Sandra and six customers attend. Suggestions such as a letter-writing campaign and a protest march are discussed. At the activist meeting, Sandra suggests having a bake sale while Marcus wants to take more drastic action against Duterte. Mateo wants a rally in the parking lot which one of the activists says she can get a TV station to do a news story on. With the rally underway, Sayid tells Mateo that he'd never be seen on TV critisizing his country's government as he'd be tortured and killed if deported. Mateo's mood goes from jubilant to terrified. In the parking lot, a news reporter questions Mateo about his opposition to Duterte but scared, he gives neutral answers that Jonah supports. Marcus interrupts and speaking to the camera, identifies Mateo and says that Mateo is going to kill Duterte.
"Steps Challenge": Mateo is in the Break Room as Glenn announces the steps challenge but isn't enthused about it. In the parking lot, Glenn takes a push scooter out of his SUV to help him get around the store as his ankle is in a cast. He refuses Mateo help and doesn't have the strength to push himself up an incline and rolls backwards towards a delivery truck. Seeing Mateo isn't into the competition, Amy manipulates him into thinking that corporate is tracking each worker's steps and he'll be viewed by them as average. Mateo starts frantically moving around the store. Mateo takes a customer who wants to buy a toy on a long route to the toy aisle. Having walked to work, Mateo arrives sweaty and is encouraged by Amy. Later, Mateo wants to burn down the Bel-Ridge store and is angry at Amy when she admits she caused the conflict with Bel-Ridge.
"Blizzard": Trying to leave the store during a snowstorm, Mateo compares the cold weather to the critical reception of several music artists. As Glenn gathers the staff and customers in the Break Room and breaks the news that they're all stuck in the store for the evening, Mateo compares their situation to that of homeless people. He reveals how he lost his virginity and that he had to go to the hospital afterwards. After sleeping in the store over night, Mateo wakes to find Cheyenne draped across him and has difficulty getting her to move. Nerves frayed, Amy and Mateo attack each other's personal habits. He tells Garrett he smells and joins in attacking a customer, Terry. Later, he drinks and with Cheyenne, Dina and Glenn, he plays Jenga with shoe boxes.
"Lovebirds": Marcus takes off his shirt so that Cheyenne can tattoo a picture of his mother's face on his back. Mateo points out how weird this is which Marcus doesn't get. Cheyenne stops tattooing Marcus and pulling Mateo aside, says she's messed up. Mateo yelps when he sees the tattoo and then covers for Cheyenne by insinuating that the tattoo looks like a model's face. Cheyenne's attempts to fix the tattoo just make it worse and she decides to cover it up with a hat and try another face underneath. Marcus shrieks in agony as Cheyenne's tattoo continues to grow as she attempts to fix it. Marcus looks at the final tattoo which has a tall top hat with a creepy face beneath it and he shrieks at Cheyenne while Mateo watches.
"Minor Crimes": After Glenn steps down as manager, Mateo wonders who'll replace him. While helping Glenn clean out his office, Mateo finds a bag with $27,000 in cash. Glenn explains it's unused money from the store's maintenance fund which Jonah makes him realize he accidentally embezzled from Cloud 9. At the Warehouse loading dock, Jonah tries to calm Glenn while Mateo suggests Glenn spend the $27,000 on a coat. Jonah suggests that if they cause enough damage in the store, the cash can be used for it's intended purpose and Glenn won't technically have embezzled it. Mateo brings a shopping cart full of tools into the Warehouse where Jonah encourages Glenn to damage a wall. Glenn, Jonah and Mateo smash items in the Warehouse, dressing rooms and clog a toilet. Glenn tells Jonah and Mateo about the embezzled money that is left and resigns himself to being punished. When Jonah and Mateo suggest more damage that can be done to the store, Glenn rubs a wall affectionately and says no. In the parking lot, Jonah and Mateo console Glenn as he leaves for the day and gets into his car. He then drives his car through the store's entrance way causing huge damage which will use up the rest of the embezzled money.
"Salary": On Amy's first day as manager, Mateo manipulates Cheyenne into agreeing that he'd be the best candidate to replace Amy as floor supervisor. She suggests that he needs to act like he has the position in order to get it. Mateo approaches Sandra and asks her to straighten out the linen section. She's starts to question who asked him to tell her to, but Mateo stares her down until she complies. Mateo addresses a group of staff including, Ted, Taylor, Roxy, Sayid and Marcus and gives them assignments. When Sayid questions his authority, Mateo bluffs that he's been given it which Marcus backs him up on. In the Break Room, Amy apologizes for the accident which revealed her salary and Mateo tries to pass himself off as a floor supervisor. Disguising his voice, Mateo calls himself to customer service and calls himself a floor supervisor and later puts a picture of himself as floor supervisor on the wall by customer service.
"Easter": In the Surveillance Office, Amy discovers there's a camera with an audio feed in the Break Room and catches Mateo and Carol making fun of her. Talking to Mateo, Amy stops doing an action she heard Mateo critisize and he lies that he loves it. Later, Jonah learns the camera is hidden in a smoke detector and while in the Break Room, Mateo catches Jonah looking at the smoke detector. After Amy is caught spying, Mateo opines that everyone complains about the boss which Glenn worries happened when he was manager. As Amy apologizes to the staff, Cheyenne snickers and sends Mateo a text. He snorts at the text, leading Amy to ask about it. Lying that the text was from his mother, Amy demands to see it so Mateo throws his phone on the floor, smashing it.
"Quinceañera": At Emma's quinceañera, Mateo and Cheyenne compliment Amy on the party and seeing Amy choke up watching Emma, comment that they've never seen her cry. Glenn says he has and trying to mimic Amy crying, Cheyenne and Mateo decide they want to have it happen. As one of Emma's uncles makes a speech about chastity, Cheyenne and Mateo comment how many similar speeches have been made. With Amy, Cheyenne and Mateo observe how quickly Emma's life is passing but are disappointed when she barely shows any emotion. Using mics, Cheyenne and Mateo sing a sad song for Amy, interspersed with comments about Emma leaving her soon. Bringing strange looks from most everyone but no tears from Amy, they ask the DJ to play another sad song which Amy tries to stop. The party over, Mateo and Cheyenne approach Amy and try to show her a moving video. When Amy refuses to watch it, in a last-ditch attempt to make Amy cry, Cheyenne kicks her in the shin. Amy swears at her, Cheyenne apologizes, and she and Mateo leave quickly.
"Cloud Green": Glenn re-introduces Pastor Craig to Amy and Mateo who comments on a movie and a TV show to Mateo. In the Break Room, after Mateo and Sayid complain to Jonah about several green measures he's taken, Jonah gets frustrated and offers to give the green ambassador role up, which Cheyenne accepts. In the Break Room, Cheyenne starts a "Green Team" meeting which Mateo attends. Watching Cheyenne, Mateo, Marcus and Sayid take pictures to post on social media, Jonah points out they're not doing anything to help the environment.
"Scanners": Cheyenne and Mateo have a duel with the scanners which Cheyenne wins and Glenn wants to join in on. Hiding in a dress rack, Carol knocks out a "Yogurt" team member. Mateo suggests to Garrett and Cheyenne that he go into the store's tunnels to get behind Carol. Walking in the tunnels, Mateo hears a noise and finds that Marcus is living there. Marcus begs Mateo to not tell anyone and guilts him into staying for noodles. In the tunnels, an embarrassed Marcus doesn't believe Mateo can relate to his situation so Mateo confesses he's undocumented. Marcus promises to keep Mateo's secret, as long as his doesn't get out.
"CLOUD9FAIL": Trying to think of ways to make extra money, Cheyenne, Garrett and Mateo decide to sell some of their possession in the store. Cheyenne displays some of her items at the jewelery counter and surprises Mateo when a customer wants to buy an old purse. After seeing Cheyenne's success, Mateo brings in some of his old items. Cheyenne and Mateo try to convince a customer to buy a used electric toothbrush. Glenn brings in a box of items once owned by Jerusha's father which Mateo and Cheyenne go through. Although there are many treasures in the box, including a valuable baseball card, in ignorance, they throw them in the recycling bin.
"Sandra's Fight": Cheyenne, Glenn and Mateo scold Garrett for not revealing to Dina that he was responsible for releasing her birds and, sleeping with her afterwards. He attends the union meeting with Robin Green. When Dina returns from Cloud 9 Headquarters, she describes it to Cheyenne and Mateo and refuses to give Mateo pens she took while there.
"Employee Appreciation Day": Mateo and Sandra look forward to forming a union, citing its benefits. As Glenn, Sayid, Cheyenne and Mateo discuss Jerry, Amy gets a Skype from Jeff warning her about ICE's arrival. Running into the store, Amy yells at Mateo to get out of the store. Everyone with Mateo individually knew about his illegal alien status but are surprised to find each other knew. ICE agents enter the store and Mateo and Cheyenne run into the back. In the Stock Room, Glenn and Dina report that ICE has blocked all the exits. Marcus proposes that Mateo hide in the compactor which Mateo thinks is crazy. In the Warehouse, Amy gathers a number of staff and asks for ideas to get Mateo out of the store. Sandra and Justine have inane suggestions while Marcus admits he's been living in the store. Dina doesn't think it's possible to have Mateo escape and points out that technically, he is breaking the law. After arguing about the justice of Mateo's status, Jonah suggests they get the staff to call everyone they know to the store and hope that the crowd will allow Mateo to slip out. Outside the Break Room, Cheyenne regrets how much she's going to miss Mateo and points out to him that even if he escapes ICE, he can't come back to the store. Agent Robson tells Amy, Garrett and Jonah they're looking for Mateo. Lying that they don't know him, Robson notices a picture of Mateo on the wall. Amy leaves while Garrett and Jonah still claim ignorance. Finding Cheyenne and Mateo walking through the store, Amy warns them that ICE knows what Mateo looks like. Dodging the agents, Mateo is spotted by Robson. Dina tries her best to guide Amy, Cheyenne and Mateo away from ICE but there's too many agents. Continuing to run from ICE, Mateo is soon surrounded. Amy and Cheyenne propose a last-ditch scheme to distract the agents but Mateo stops them and gives himself up. Outside the store, the staff and customers watch as Mateo is driven away by ICE.