Amy faces a nightmare day at work when she learns she doesn't have maternity leave, made worse by Cheyenne and Mateo's campaign to change her baby's name. Meanwhile, Jonah and Garrett take on hiring the new seasonal help.
In the nursery at her house, Amy has just gotten her new baby boy Parker to sleep when the phone rings. It's Glenn who informs her that due to her suspension, she doesn't qualify for maternity leave. Haven just returned from the hospital and exhausted, Amy agrees to come in. Arriving at work in her pajamas, Jonah tries to encourage her. Sandra hears a tablet ringing and answering it, finds Dina calling who is still in the hospital. Bored, she demands Sandra carry the tablet and pursue a customer she believes is shoplifting. A woman, Kimmer, approaches Garrett and Jonah asking for directions to Glenn's Office for an interview for seasonal work. Not wearing any shoes and overly spiritual, as she wanders away they're miffed that Glenn is probably going to hire her. Amy tells Cheyenne and Mateo that Adam is watching Parker. They consider the name "Parker" strange and try to hide their puzzlement over her choice. A raccoon eats in the Produce section. (♫ Warrant - Cherry Pie ♫)
Seeing Kimmer has been hired and is punching a box, Garrett and Jonah manipulate Glenn into allowing them to conduct the interviews for the last seasonal hire position. While preparing for the interviews, Amy walks by and they comment on her disheveled state. Amy's so exhausted that she stocked firewood in the Toy Department, took a customer's cart by mistake and, Jonah points out she's lactating. Mateo discusses the name "Parker" with Cheyenne and comparing it to child abuse, convinces her to join him in getting Amy to change it. The interviews start with Penny who is extremely energetic and demonstrative. She tells them that she has another job offer but turned off by her, they pass. Amy asks if she can use Glenn's office to pump her breasts and while initially agreeing, he becomes more uncomfortable as his office is filled with pictures of his new baby. He tells Amy she can use the "lactation room" which turns out to be a utility closet.
Sandra holds the tablet with Dina on it so she can rebuke Heather and Elias for minor infractions. Not satisfied, Dina tells her to get rebar, and a welding torch from Henry's locker. The interviews continue with a man who can't decide where to sit, an unintelligent man, a glib man, a woman with a nose bleed, a vaper, a man with a swastika tattoo and a man with an offensive t-shirt. As Amy pumps her breasts in the utility room, Sayid interrupts to pray and insists that it can't wait. Kimmer practices yoga and crashes into a display. (♫ Ralph Tresvant - Sensitivity ♫) At Coffee & Bakery, Jonah and Garrett review the bad candidates and regret not hiring Penny. In the Break Room, Cheyenne and Mateo show Amy a presentation that compares the name "Parker" to a homeless person and a bad movie character. Even though Penny has accepted her other job offer, Garrett and Jonah convince her to work at the store which they say is like a family.
They immediately regret hiring Penny as she goofily sings and dances while working, which embarrasses them when Glenn sees her. Working a checkout, Amy starts to cry in front of a customer. In the Stock Room, Sandra wears glasses and hockey helmet with a cage while grinding rebar. From the tablet, Dina yells instructions at her while Sandra yelps as sparks fly into her face. Sandra enters the store with a head frame made from the rebar, which has Dina's tablet attached to it covering Sandra's face. While doing go-backs, Penny makes train noises which Garrett finds annoying. A young man, Lonnie, asks if he can apply for a position but being all taken, he's turned away. Acting polite and honest, Garrett and Jonah want to hire him, especially as Penny passes by mimicking a robot. In the utility room, Sayid complains about the noise Amy's breast pump makes.
Garrett and Jonah fire Penny who has a hard time accepting it and won't let go of her work vest. Bothered by a phone call from Adam while walking through the store, Glenn gives Amy a gift which pushes her over the edge. Ranting about all her medical issues and exhaustion, she screams at Glenn to kill himself which results in him running to his car in tears. Watching and having prepared a placard of replacement names for "Parker", Cheyenne and Mateo sulk away. Later, Amy expresses her regret to Jonah for her behaviour towards Glenn. Surprised that Jonah listens patiently without telling her an inspiring story, she teases him and they laugh. Saying that he's never done anything as hard as Amy is doing, she finds it encouraging. Sayid walks by with his prayer rug and tells Amy it's time for her to pump her breasts.
With the tablet showing Dina covering her face, Sandra tries to help a customer with teas while Dina talks. However, she can't see and ends up knocking many boxes off the shelves. In Glenn's office, Amy apologizes to Glenn who in turn says he's sorry, as he considers the gift he offered her inadequate. To make up for this, Glenn reaches behind his desk and gives Amy a puppy. Not wanting to hurt Glenn's feelings, she reluctantly takes the dog and leaves. In the store, Garrett and Jonah praise Lonnie's work ethic to which he jokes back in a self-deprecating manner. Excusing himself to use the bathroom, Garrett and Jonah congratulate themselves on putting the work in and finding a good employee. However, they then see Lonnie peeing on the floor in the middle of the store.
As Garrett and Jonah manipulate Glenn into allowing them to conduct the seasonal hire interviews, Garrett mentions that Glenn has been carrying them, like Footprints in the Sand and also mentions Jesus.
Amy and Jonah get combative to keep their new relationship hidden from their co-workers. Meanwhile, Glenn spirals when he learns Kelly wants to transfer to a new store, and Cheyenne struggles to organize a Cloud 9 carpool.
When an employee costume competition is announced, Amy and Mateo aren't afraid to play dirty to win first prize, a paid day off. Meanwhile, Glenn is preoccupied by Cloud 9's new automatic cart collector, and Garrett is tormented by an annoying Halloween novelty song.
Amy and Dina are both in labor! But while Glenn's manager status gets Dina the royal treatment at a fancy hospital, Amy and Jonah have a far different experience at a cheaper clinic. At the store, Garrett struggles to express his best wishes for the new parents.
Amy faces a nightmare day at work when she learns she doesn't have maternity leave, made worse by Cheyenne and Mateo campaign to change her baby's name. Meanwhile, Jonah and Garrett take on hiring the new seasonal help.
When a new Cloud 9 initiative forces employees to be friendlier to their customers, Amy ends up getting to know Jonah's parents, and learns he hasn't been completely truthful with them. The new policy also inspires Garrett and Dina to find out who can hold a smile longer.
Jonah and Amy take Glenn's tickets to a managers' conference in Chicago so they can enjoy a free night on the town, but their plan hits a few bumps. At the store, Cheyenne helps Mateo damage control after his undocumented status is leaked, and Dina and Garrett struggle at gift-wrapping.
Amy and Cheyenne attend Cloud 9 Academy to advance their careers. Dina and Garrett get roped into babysitting Glenn's daughter while he childproofs his office, and Jonah and Mateo become political activists.
Corporate introduces a friendly step-tracking challenge between Cloud 9 branches, and Amy, Jonah, and Dina create a fake rivalry to inspire Store #1217's laziest employees. But healthy competition gets increasingly chaotic when the fake rivalry becomes real.
Jonah and Amy's first Valentine's Day together gets derailed when Dina brings her birds to work, which also causes trouble for Garrett. Meanwhile, Cheyenne offers to give Marcus a sentimental tattoo, and Glenn makes videos for his daughter to watch while he's at work.
Amy jumps at an amazing career opportunity, only to run up against an exec with a major grudge against her. Jonah and Mateo help Glenn with a financial problem, while Garrett and Cheyenne struggle to spend a day without cell phones.
Amy finds herself at odds with her coworkers when some salary numbers get leaked, while Dina worries that Jonah is coming between her and Amy. Mateo tries to give himself a promotion, and Garrett attempts to sabotage Glenn's positive attitude.
Suspicious that people are making fun of her, Amy and Jonah spy on Cloud 9 employees through the security system, while Dina tries to track down an unsanctioned Easter Bunny in the store. Glenn preps for his church's Passion play.
Despite Dina's protests, Amy lets Glenn's pastor host an Earth Day booth at the store, but things quickly unravel when Glenn won't recognize Amy's authority. Jonah spearheads Cloud 9's green initiative, but is met with apathy from his coworkers.
Dina agrees to play the bad guy when corporate forces Amy to cut everyone's hours. Meanwhile, Jonah and the other employees play an elaborate game of laser tag with the store's new scanners, and Mateo makes a startling discovery about Marcus.
When a photo of a mess at store 1217 goes viral, Amy and Jonah try to use it to their advantage, while Dina starts hunting for the anonymous tweeter. And with money tight now that their hours have been cut back, Mateo, Cheyenne, Garrett, and Glenn sell their personal items in the store.
Amy and Dina visit Cloud 9 corporate to fix problems caused by Sandra's misguided activism, while Jonah tries to sabotage an employee meeting and Garrett tries to prove to his co-workers that he's a good person.
Amy and Jonah find themselves on opposing sides as corporate tries to win over employees by showering them with treats. But when the company's tactics grow more extreme, everyone must band together to save one of their own.
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