S04E19-Carol scanner

◀️ Cloud Green Cloud 9 Superstore logo CLOUD9FAIL ▶️  Transcript Script icon

Season: Four — Episode: 19
Director: Victor Nelli Jr. — Writer: Dayo Adesokan & L.E. Correia — Aired: May 9, 2019 — Viewers (millions): 2.91
Summary: Dina agrees to play the bad guy when corporate forces Amy to cut everyone's hours. Meanwhile, Jonah and the other employees play an elaborate game of laser tag with the store's new scanners, and Mateo makes a startling discovery about Marcus.


Generic nametag Episode Cast
Main Cast

Also see Season Four minor employees.


I won't say anything about your thing unless my thing comes out, and vice versa.
— Marcus to Mateo
In the Break Room, Amy shows the staff scanners that customers can use to pay for items. Myrtle and Glenn wonder if machines are taking their jobs which Dina reassures them isn't the case. Amy then announces staff work hours will be cut and to check the schedule. Trying out the new scanners, Cheyenne, Garrett and Jonah are amazed at their range and accuracy in identifying products. Janet complains to Amy and Dina about the hours cut-back as it'll deny her son, Jackson, entry into an academic program. Uncomfortable dealing with the issue, Dina tells Amy she can blame her for the work schedule and then tells a customer about an on-line store. Cheyenne and Mateo have a duel with the scanners which Cheyenne wins and Glenn wants to join in on.

S04E19-Mateo Cheyenne duel
Oh, I got you, bitch!
Sandra tells Amy about her financials woes hoping to get more hours. Amy refers her to Dina who won't make any changes to the work schedule. Sandra thanks Amy for trying. In the Warehouse, the staff divide into two teams, "Team Soup" led by Jonah and "Team Yogurt" led by Garrett. Putting a UPC sticker for their team's product on their vest, they plan a duel in the store to see which team can scan the other team "out." Cheyenne notices the teams are divided by race which Sandra says is fine, causing Carol to yell at her. Myrtle makes a racist remark and the teams file out. In the Break Room, Amy refers Janet and Marcus to Dina when they complain to her about their hours. Dina stands firm and Marcus thanks Amy for trying. A goat runs through Coffee & Bakery. (♫ The Manhattans - Shining Star ♫ )

That was just an accident.
Hiding in a dress rack, Carol knocks out a "Yogurt" team member. Mateo suggests to Garrett and Cheyenne that he go into the store's tunnels to get behind Carol. After waiting for hours in a cart covered with products, Glenn surprises Sandra and knocks her out of the game. Dina meets Jackson at Coffee & Bakery and flippantly tells him that he won't be getting into the academic program. Seeing his sadness, she tries to backtrack. Walking in the tunnels, Mateo hears a noise and finds that Marcus is living there. While helping a customer, Earl is knocked out of the game by Sayid. Marcus begs Mateo to not tell anyone and guilts him into staying for noodles. Feeling guilt and experiencing back pain, Dina goes to Amy's office and asks if there's any way they can give staff more hours. Saying no, Amy points out that if she changes the work schedule, staff will think Dina's been demoted.

S04E19-Glenn Sandra
Oh, that was fun.
With a customer, Cheyenne skirts around Elias and Ashley to avoid being shot by a scanner. In the store, Amy tells Jonah she's feeling guilty for Dina taking the blame for the work schedule. Seeing Garrett trying to shoot him with a scanner, Jonah hugs Amy and picks her up, covering his UPC sticker. Dina lies on the floor of the Break Room, nursing her sore back. Preeti begs her for more hours, saying she's going to lose her house, she's pregnant and finally showing a picture of her sick dog which gets to Dina. In the tunnels, an embarrassed Marcus doesn't believe Mateo can relate to his situation so Mateo confesses he's undocumented. Marcus promises to keep Mateo's secret, as long as his doesn't get out. Over the P.A., Garrett unsuccessfully tries to lure Jonah to a department so he can shoot him while Heather and Riley listen.

S04E19-Marcus in tunnels
Ride together, die together.
As Dina listens to Myrtle relate that without more hours, she won't be able to buy her medication and will die, Dina breaks down and says she'll find Myrtle some. Dina promises Janet, Sandra and Preeti more hours, to Amy's dismay. Laying on the floor in Amy's office, Dina challenges Amy to take back the staff's hours. Aghast, Amy refuses to and is convinced by Dina to relax and lay on the floor with her. As Glenn and Jonah are helping a customer, they hear Cheyenne scream. Running over, she cries she's been bitten on the ankle. Garrett rolls out from behind a display and shoots them both. However, Jonah reveals his UPC sticker is for yogurt, which eliminates a person from Garrett's team. The four argue about which team won.

S04E19-Dina Amy on floor
I'm down for the count.
From her hiding place in the dress rack, Carol sees Sandra and Jerry being intimate and realizes Jerry is cheating on her. Still lying on the floor, Amy doesn't want to discuss where they're going to find the hours Dina promised various staff. Seeing Jonah sitting outside the store on a bench, Amy sits beside him, exhausted. She informs him that almost all his hours the following week were given to other staff to fulfill Dina's promise. Joking that he'll be evicted, Amy invites him to live with her. Myrtle walks past and saying that the "white people" (Jonah's team) are going for wings, Jonah tells Amy he doesn't know what she's talking about.

S04E19-Amy Jonah bench
You're allowing me to move in with you.

Running Gags

  • Amy's name tag: Amy wears a different name tag in every episode. For this one it's "Adenike."
  • Crazy Customers and music: For all customer interludes and music see Scanners (music).




This is not what I intended when I started sleeping with the boss.Jonah



Superstore Season Four Episodes
Back To SchoolBaby ShowerToxic Work EnvironmentCostume CompetitionDelivery DayMaternity LeaveNew InitiativeManagers' ConferenceShadowing GlennCloud 9 AcademySteps ChallengeBlizzardLovebirdsMinor CrimesSalaryEasterQuinceañeraCloud GreenScannersCLOUD9FAILSandra's FightEmployee Appreciation Day
Season OneSeason TwoSeason ThreeSeason FourSeason Five
ve Cheyenne nametag Superstore Season Four Episodes
S04E01-Amy Glenn school bus    "Back To School" October 4, 2018
Directed by: Matt Sohn - Written by: Jonathan Green

On their first day back from suspension, Amy and Jonah steel themselves for a barrage of jokes and snide comments about their sex video, while Jeff goes to extreme lengths to win back Mateo.

S04E02-Shower first shot    "Baby Shower" October 11, 2018
Directed by: Jeffrey Blitz - Written by: Bridget Kyle and Vicky Luu

Jonah helps Amy get creative to stock up on supplies for her new baby, while Glenn and Jerusha take maternity pictures that inspire Dina to have her own photo shoot directed by Mateo.

S04E03-Carol Sandra bang carts    "Toxic Work Environment" October 18, 2018
Directed by: Jay Karas - Written by: Aaron Lee

Amy and Jonah get combative to keep their new relationship hidden from their co-workers. Meanwhile, Glenn spirals when he learns Kelly wants to transfer to a new store, and Cheyenne struggles to organize a Cloud 9 carpool.

S04E04-Amy wins    "Costume Competition" October 25, 2018
Directed by: Todd Biermann - Written by: Justin Shanes

When an employee costume competition is announced, Amy and Mateo aren't afraid to play dirty to win first prize, a paid day off. Meanwhile, Glenn is preoccupied by Cloud 9's new automatic cart collector, and Garrett is tormented by an annoying Halloween novelty song.

S04E05-Amy w baby    "Delivery Day" November 1, 2018
Directed by: Daniella Eisman - Written by: Gabe Miller

Amy and Dina are both in labor! But while Glenn's manager status gets Dina the royal treatment at a fancy hospital, Amy and Jonah have a far different experience at a cheaper clinic. At the store, Garrett struggles to express his best wishes for the new parents.

S04E06-Amy yells at Glenn    "Maternity Leave" November 8, 2018
Directed by: Jackie Clarke - Written by: Jackie Clarke

Amy faces a nightmare day at work when she learns she doesn't have maternity leave, made worse by Cheyenne and Mateo campaign to change her baby's name. Meanwhile, Jonah and Garrett take on hiring the new seasonal help.

S04E07-Glenn hit with yam    "New Initiative" November 15, 2018
Directed by: Ken Whittingham - Written by: Ben Dougan

When a new Cloud 9 initiative forces employees to be friendlier to their customers, Amy ends up getting to know Jonah's parents, and learns he hasn't been completely truthful with them. The new policy also inspires Garrett and Dina to find out who can hold a smile longer.

S04E08-Amy Jonah goofy2    "Managers' Conference" December 6, 2018
Directed by: Phil Traill - Written by: Brian Gatewood & Alessandro Tanaka

Jonah and Amy take Glenn's tickets to a managers' conference in Chicago so they can enjoy a free night on the town, but their plan hits a few bumps. At the store, Cheyenne helps Mateo damage control after his undocumented status is leaked, and Dina and Garrett struggle at gift-wrapping.

S04E09-Amy Glenn on dock    "Shadowing Glenn" December 13, 2018
Directed by: Geeta V. Patel - Written by: Matt Lawton

Glenn drives Amy crazy with a new, over the top training system. Cheyenne and Mateo brainstorm a new business, while Dina recruits Jonah to help her when she starts second-guessing her own future.

S04E10-Jonah Marcus Mateo news    "Cloud 9 Academy" March 7, 2019
Directed by: Jeffrey Blitz - Written by: John Kazlauskas

Amy and Cheyenne attend Cloud 9 Academy to advance their careers. Dina and Garrett get roped into babysitting Glenn's daughter while he childproofs his office, and Jonah and Mateo become political activists.

S04E11-Scoreboard    "Steps Challenge" March 14, 2019
Directed by: Todd Biermann - Written by: Bridget Kyle and Vicky Luu

Corporate introduces a friendly step-tracking challenge between Cloud 9 branches, and Amy, Jonah, and Dina create a fake rivalry to inspire Store #1217's laziest employees. But healthy competition gets increasingly chaotic when the fake rivalry becomes real.

S04E12-Staff outside    "Blizzard" March 21, 2019
Directed by: Amy York Rubin - Written by: Dayo Adesokan

With a massive snowstorm beating down on St. Louis and an unsympathetic home office, the Cloud 9 employees and customers get snowed in, leading to escalating tensions and in-fighting.

S04E13-Garrett releases birds    "Lovebirds" March 28, 2019
Directed by: Mark McKinney - Written by: Aaron Lee

Jonah and Amy's first Valentine's Day together gets derailed when Dina brings her birds to work, which also causes trouble for Garrett. Meanwhile, Cheyenne offers to give Marcus a sentimental tattoo, and Glenn makes videos for his daughter to watch while he's at work.

S04E14-Laurie Amy cafe    "Minor Crimes" April 4, 2019
Directed by: Ross Novie - Written by: L.E. Correia

Amy jumps at an amazing career opportunity, only to run up against an exec with a major grudge against her. Jonah and Mateo help Glenn with a financial problem, while Garrett and Cheyenne struggle to spend a day without cell phones.

S04E15-Amy in office    "Salary" April 11, 2019
Directed by: James Renfroe - Written by: Ben Dougan & Matt Lawton

Amy finds herself at odds with her coworkers when some salary numbers get leaked, while Dina worries that Jonah is coming between her and Amy. Mateo tries to give himself a promotion, and Garrett attempts to sabotage Glenn's positive attitude.

S04E16-Sandra and bunny    "Easter" April 18, 2019
Directed by: Victor Nelli Jr. - Written by: John Kazlauskas

Suspicious that people are making fun of her, Amy and Jonah spy on Cloud 9 employees through the security system, while Dina tries to track down an unsanctioned Easter Bunny in the store. Glenn preps for his church's Passion play.

S04E17-Head table    "Quinceañera" April 25, 2019
Directed by: Rebecca Asher - Written by: Justin Shanes

Jonah struggles to find his place at Amy's daughter Emma's quinceañera. Dina proves very popular with some teenage boys. Cheyenne and Mateo are obsessed with seeing Amy cry.

S04E18-Hashtag sign    "Cloud Green" May 2, 2019
Directed by: Heather Jack - Written by: Jonathan Green & Gabe Miller

Despite Dina's protests, Amy lets Glenn's pastor host an Earth Day booth at the store, but things quickly unravel when Glenn won't recognize Amy's authority. Jonah spearheads Cloud 9's green initiative, but is met with apathy from his coworkers.

S04E19-Carol scanner    "Scanners" May 9, 2019
Directed by: Victor Nelli Jr. - Written by: Dayo Adesokan & L.E. Correia

Dina agrees to play the bad guy when corporate forces Amy to cut everyone's hours. Meanwhile, Jonah and the other employees play an elaborate game of laser tag with the store's new scanners, and Mateo makes a startling discovery about Marcus.

S04E20-Shoes burning    "CLOUD9FAIL" May 9, 2019
Directed by: Betsy Thomas - Written by: John Kazlauskas & Josh Malmuth

When a photo of a mess at store 1217 goes viral, Amy and Jonah try to use it to their advantage, while Dina starts hunting for the anonymous tweeter. And with money tight now that their hours have been cut back, Mateo, Cheyenne, Garrett, and Glenn sell their personal items in the store.

S04E21-Sandra on checkout    "Sandra's Fight" May 16, 2019
Directed by: America Ferrera - Written by: Sean Lee & Jen Vierck

Amy and Dina visit Cloud 9 corporate to fix problems caused by Sandra's misguided activism, while Jonah tries to sabotage an employee meeting and Garrett tries to prove to his co-workers that he's a good person.

S04E22-Mateo in ICE van    "Employee Appreciation Day" May 16, 2019
Directed by: Jeffrey Blitz - Written by: Justin Spitzer

Amy and Jonah find themselves on opposing sides as corporate tries to win over employees by showering them with treats. But when the company's tactics grow more extreme, everyone must band together to save one of their own.

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