He killed 14 people and ate the meat off their bones. That's what the FBI has claimed about Daniel Hertzler, better known to millions as Kyle the Cloud 9 Cloud.
— TV Announcer
The company spokesperson, Kyle the Cloud 9 Cloud is shown in a news broadcast that Jonah, Amy, Glenn, Dina and Garrett are watching. (♫ 2 Unlimited - Get Ready For This ♫) It's reported that Kyle killed and ate fourteen Cloud 9 customers. Glenn asks Amy to turn the TV off but she ends up putting the show on all the in-store TVs. Glenn tries to turn it off but puts the audio on the store P.A. system for all customers to hear. To drown out the disturbing news, Glenn leads the others in a Christian song. (♫ Cry Ezekiel Cry ♫)
In the Break Room, Jeff Sutin informs everyone of the accusations against Kyle. Glenn believes Kyle is innocent as he met him at a conference and found him to be a good guy. Many Kyle items are shown around the store. (♫ Hall & Oates - Maneater ♫) The Kyle items need to be removed from the store including a mural which Amy and Jonah are painting over. Cheyenne is showing Garrett and Sandra a lot of photos of her baby Harmonica. Mateo approaches them and asks if any of them picked up on any tension between him and Jeff. He believes that Jeff may be into him which evokes laughs and teasing. Glenn learns that they found marijuana at Kyle's house so he believes this provides an excuse for his crimes.
I noticed you.
In the Stock Room, Jonah and Amy are throwing away more Kyle items including an outfit. Jonah dares Amy to wear it into the store and when she refuses, calls her a chicken. She relents and walks into the store to the horror of the customers. (♫ 50 Cent - In Da Club ♫) Mateo approaches Jeff who asks Mateo to clean up vomit in the ladies' dressing room and touches his arm. Mateo tries to read into the gesture but can't. Glenn tells Amy and Jonah that Kyle was killing people because he was high. They say that if this were true, half the employees would be killers. Glenn is shocked that some of his staff may be high. Sandra and Garrett have had enough of Cheyenne constantly showing them baby pictures.
Acting on Amy and Jonah's employee drug use allegations, Glenn goes into the Stock Room and starts to sniff Cody. Dina sees him doing this and Glenn asks her if they should start drug testing the staff. Dina is very enthused and tells Cody she's coming for him. Amy has dared Jonah to stay in a freezer. In the Break Room, Dina announces the drug testing and demands urine samples. Cody is very nervous and makes an excuse that he already asked to leave early. Jonah now dares Amy to sing the theme song from "Charles in Charge" over the P.A. system in both English and Spanish. Jeff asks for Mateo's number which he mistakes for his phone number but Jeff wants his employee number for a commendation for mopping up vomit.
Amy and Jonah ride a kayak on wheels through the store and tell Jeff they are product testing. (♫ Dirty Audio - Blackout ♫) Glenn has second thoughts about the drug testing when he finds out Dina wants to fire those that fail. Garrett yells at Cheyenne to stop talking about her baby. She's OK with it and makes fun of him talking about his sneakers all the time. Jeff tells Mateo he's leaving and asks him if he'd like to get dinner. Mateo thinks Jeff wants him to get dinner for him so Jeff has to pointedly ask Mateo on a date. Mateo can't wait to tell Garrett he was right about Jeff's interest in him but Jeff says he needs to keep it quiet due to Jeff being management. Amy helps Glenn talk through the drug testing situation and he orders Dina to stop the tests much to Cody's relief. The final dare has Jonah wearing only an apron into the store. He shows Amy but doesn't notice her husband Adam is with her until it's too late.
Amy's name tag: Amy wears a different name tag in every episode. For this one it's "Ella" and then "Heidi" after the opening credits.
Jeff's hotel: Mateo tries to interrupt Jeff while he is on the phone complaining that his hotel TV doesn't get Animal Planet and that the room's curtains are gone. Later, he says to Mateo that there was a rodent/bedbug fire at the hotel.
Amy gets the opportunity to meet her childhood idol; Glenn struggles to balance his excessive patriotism; Jonah discovers a secret about Mateo's past; Dina works to create a memorable closing ceremony. (Viewers: 9.67 million)
A full-fledged strike ensues when a group of Cloud 9 employees walk off the job to protest the firing of Glenn. Jonah tries to help Amy negotiate with corporate; Garrett meets a gorgeous woman on the picket line. (Viewers: 5.45 million)
A workplace accident threatens Amy's plan to impress the district manager; Glenn tries to come off as a strict boss; Jonah tries to help Dina win over the co-workers she betrayed in the strike. (Viewers: 4.39 million)
When the company's spokesperson is accused of a crime, Glenn begins to worry he should know more about his employees; Amy and Jonah challenge each other to a series of dares; Cheyenne annoys Garrett and Sandra with her baby talk. (Viewers: 4.39 million)
Cheyenne and Bo fight, prompting Amy and Glenn to give them advice in very different forms; Mateo and Jonah oversee dog adoption at the store; Garrett taunts Dina when she refuses to adjust his time card. (Viewers: 4.18 million)
After an apparent theft, Dina launches a store-wide investigation interrupting everyone's Halloween plans; Jonah and Cheyenne attempt to bond; Garrett tries to defend himself in Dina's theft probe. (Viewers: 4.21 million)
The staff comes down with food poisoning; Jonah documents the day with home video; Glenn's disposition changes; Mateo and Cheyenne discover a lucrative Black Friday side business. (Viewers: 3.79 million)
Amy walks away with a huge wad of cash from the lost and found bin and is pressured to spend the money various ways; Dina and Garrett deal with their fling; Glenn tries to stave off staff depression. (Viewers: 4.43 million)
Glenn accidentally tells the employees the real reason Amy has been late to work lately. Meanwhile, Dina tries to cheer up Amy by kidnapping her for a "ladies' lunch". Jonah and Garrett invent a game to pass the time, tricking Glenn and Mateo in the process. Cheyenne helps Amy take a fearless step with a dramatic new look. (Viewers: 3.99 million)
A well-intentioned Amy and Glenn get caught up in the Valentine's Day spirit, quickly learning what happens when you try and force love. Meanwhile, Jonah goes undercover to try and catch a serial shoplifter and ends up getting closer to her than Dina would like; Mateo begins to unravel as Sandra's relationship with Jeff takes a new turn. (Viewers: 3.54 million)
Amy sees Mateo out on a secret date with Jeff; Glenn resents Jonah for outshining him on the store's Wellness Fair; Dina tries to prove Amy faked being sick; many relationship secrets are revealed. (Viewers: 3.51 million)
Jonah accompanies Amy on a trip to help her mom and dad move out of her childhood home. Glenn desperately wants to win the new Cloud 9 Integrity Award but starts to worry that Garrett has a better chance of winning. Dina tries to take advantage of Mateo's relationship with Jeff to fix problems in the store and Cheyenne gets caught up in Glenn's self-serving campaign. (Viewers: 4.17 million)
When Mateo faces complications with his transfer to a Cloud 9 Signature store, he becomes desperate to resolve his undocumented status. Amy helps Glenn battle an Internet troll, Jonah and Cheyenne try to give Mateo legal counsel, and Dina and Garrett take issue with corporate over their relationship. (Viewers: 4.15 million)
Glenn invites all of his kids to the store causing disorder among the employees. Jonah develops a romantic interest in Glenn's 25-year-old daughter, and Amy gets caught in the middle. Garrett, Dina and Cheyenne struggle to keep track of one of the toddlers and Mateo tricks the kids into working for him as he grapples with life after Jeff. (Viewers: 3.08 million)
Amy and Garrett embark on an investigation as they sift through abandoned photos during the store's spring cleaning. Jonah goes out of his way to befriend Glenn in hopes of gaining his approval in dating his daughter. Cheyenne's fiancé Bo starts working at the store for some fast cash, taking advantage of Dina and Mateo's store knowledge. (Viewers: 3.15 million)
It's Cheyenne and Bo's dream wedding, but not everything goes according to plan. Relationships unravel as Amy and Jonah confront their feelings. Glenn tries to change Jeff's mind after learning of upcoming layoffs, Dina talks her way into the wedding party and Mateo dodges Jeff throughout the wedding. (Viewers: 2.77 million)
Everyone in the store is on edge as Glenn tries to figure out which employees to lay off. Jonah struggles with the fallout of an admission he made to Amy, Garrett and Dina spar, and Mateo forms alliances to keep his job. A tornado warning goes into effect at the worst possible time, forcing the staff into uncomfortable groups. (Viewers: 2.91 million)