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S04E11-Scoreboard

"Steps Challenge"
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Season: Four — Episode: 11
Director: Todd Biermann — Writer: Bridget Kyle and Vicky Luu — Aired: March 14, 2019 — Viewers (millions): 3.26
Summary: Corporate introduces a friendly step-tracking challenge between Cloud 9 branches, and Amy, Jonah, and Dina create a fake rivalry to inspire Store #1217's laziest employees. But healthy competition gets increasingly chaotic when the fake rivalry becomes real.

Cast

Generic nametag Episode Cast
Main Cast
Featured

Also see Season Four minor employees.

Plot

Quote
Let's destroy Bel-Ridge!
EndQuote
— Marcus
In the Break Room, Glenn hands out SuperCloud Step Trackers and tells the staff that they're in competition with other regional Cloud 9 stores for the most combined steps by week end for a chance to win a visit from the regional VP. Dina becomes confused with some hand signs Glenn gives her, thinking it's about firing Hannah, so to distract the staff, Glenn starts stepping vigorously and sprains his ankle. In the store, the staff are apathetic about the challenge. Watching a real-time scoreboard that tracks the steps of the competing stores, Amy realizes that a chance to talk to the VP would help with her management aspirations. Seeing a message on the scoreboard from a hated rival at the Bel-Ridge store, Colleen, Dina joins Amy and decides to motivate the staff to win the challenge. A seated Elias drops a can of balls that rolls away from him. (♫ Tears for Fears - Everybody Wants to Rule the World ♫)



S04E11-Challenge Board
We're not really the Get to Steppin' kind of store.
Amy unsuccessfully tries to encourage Sarah, Heather, Freddy and Mateo to increase their step count. Jonah tells Isaac that upping his steps per day will increase his lifespan which Isaac doesn't care about and shocks Jonah that he's under 30 years old, even though he looks much older. Dina's attempt to motivate Garrett results in him rolling backwards, reducing his step count. In the parking lot, Glenn takes a push scooter out of his SUV to help him get around the store as his ankle is in a cast. However, he doesn't have the strength to push himself up an incline and rolls backwards towards a delivery truck. Seeing they are still in last place on the scoreboard, Dina again expresses her hatred for Colleen. Jonah suggests that if they trash talk Colleen's store, the backlash might motivate the staff to compete. Elias tries to reach the can of balls with a hockey stick. (♫ Wings - Silly Love Songs ♫)



S04E11-Glenn Mateo car
It's like I'm a motorcycle man.
The staff are gathered at the scoreboard to see messages from Bel-Ridge putting their store down which are actually sent by Amy. Glenn believes the messages are all in good fun until he sees a hurtful one directed at him. Encouraged by Amy, Dina and Jonah, Sandra suggests they start competing. As Jonah starts a cheer which everyone joins in on, Glenn starts his own cheer but tumbles off his scooter, prompting Garrett to stop Joseph from helping him up. Everyone starts moving around the store in a frenzy, cheered on by Amy, Dina and Jonah. Sayid is hopped up on energy drinks and Amy starts planning what she'll say to the regional VP. A customer can't get any of the staff to stop and help her. (♫ Rick James - Give It to Me Baby ♫) Seeing Mateo isn't into the competition, Amy manipulates him into thinking that corporate is tracking each worker's steps and he'll be viewed by them as average. Mateo starts frantically moving around the store. Dougie puts his steps counter on a mechanical dog. (♫ Howard Jones - Things Can Only Get Better ♫)



S04E11-Dougie
Dougie's trick.
Concerned that his steps aren't being counted on his scooter, Jonah tries to give Glenn advice but this results in him going around in circles. Jennifer looks at the We Can Do It! poster of Dina. (♫ Lit - My Own Worst Enemy ♫) Dina chases everyone sitting in the Break Room out. She tells Sandra that's she's put her lunch on the roof and orders Elias to search all local gas stations for a missing cart. Mateo takes a customer who wants to buy a toy on a long route to the toy aisle. Dougie's mechanical dog moves amongst customers. (♫ Hot Chocolate - Every 1's a Winner ♫) Seeing that the store is in fifth place despite all their efforts, Amy and Dina agree that more drastic measures are required to push the staff. The next morning, staff find the store front has been vandalized and spray-painted, seemingly by Bel-Ridge. Jonah realizes that Amy and Dina are behind it but doesn't give them up.



S04E11-Vandalized store front
What is wrong with the people over there?
While Isaac, Marcus and Sayid express their anger and vow revenge on Bel-Ridge, Sandra snaps and throws a garbage can. In private, Amy and Dina admit to Jonah they were behind the vandalism and dismiss his concerns they are taking things too far. Having walked to work, Mateo arrives sweaty and is encouraged by Amy. The Get to Steppin' scoreboard is shown. (♫ Lionel Richie - All Night Long ♫) While writing an email to Doug, the manager of the Bel-Ridge store, Glenn is manipulated by Garrett into writing one that makes it appear Glenn is interested in Doug. Finding Sandra, Isaac and Marcus trying to fix a broken price scanner, Amy is able to convince them that Bel-Ridge is responsible for breaking the scanner and for other woes in their lives. Ashley, Henry and Joseph pass by a "Bel-Ridge Is The Enemy" poster. (♫ Baltimora - Tarzan Boy ♫)



S04E11-Sandra throws can
Why don't you take your ten now.
On the phone, Dina continues to push Elias to look for the cart at gas stations. As a customer tries to return a blender, Marcus and Sayid turn on him when they discover he bought the blender at the Bel-Ridge store. Jonah tells Amy they need to cool the staff's tempers but Amy doesn't agree. The next morning in the Break Room, Glenn reports that Bel-Ridge's Break Room was sprayed with hot deer urine. From a note and a Super Soaker left behind, Dina fingers Marcus for the vandalism which he admits to. This fuels more retribution plots among the staff which get wilder and wilder until Amy admits she was behind the spray-painting. The staff are aghast and trying to include Dina in the blame just makes them angrier at Amy. Mateo stomps out, having not eaten or slept in two days.



S04E11-Amy points at Dina
Dina helped!
An unshaven and dishevelled Elias looks for the cart on a roadside. Garrett continues to trick Glenn to write a suggestive email to Doug. Angry, the staff glare at Amy in the store and Brett gives her the finger. A staff member, Walter, asks Jonah where the Break Room is and heads there followed by several staff with backpacks. As Jonah admits to Dina that he doesn't know who Walter is, they realize the staff are from Bel-Ridge. Running to the Break Room, they are joined by other staff and find it's been totally trashed. Initially blaming Amy, Dina tells them it was Bel-Ridge retaliating and she's received a text from Colleen mocking the vandalism. This angers the staff who plan various retaliations on Bel-Ridge and can't be dissuaded by Amy. She and Jonah give in and everyone leaves to get Bel-Ridge back.



S04E11-Destroyed Break Room
My beautiful Break Room!

Running Gags

  • Amy's name tag: Amy wears a different name tag in every episode. For this one it's "Sierra", "Cindy" and "Joanna."
  • Crazy Customers and music: For all customer interludes and music see Steps Challenge (music).
  • Glenn's tie: Large cartoon clouds.
  • Shut up Sandra!: As Sandra encourages everyone to beat Bel-Ridge, out of habit, Dina tells her to shut up but back-tracks and says Sandra has a good point.

References

  • Brett expresses his disgust for the steps challenge with a hashtag The Walking Dead message.
  • Amy points out that for every Rudy there are 10,000 short guys that don't make the team.
  • Dina mentions various wars including 1812, WWI, WWII and the French-Indian War.
  • If Amy is able to meet the regional VP, she's told to relate the time that Lionel Richie came to the store.
  • Garrett advises Glenn to ask the Bel-Ridge store's manager if he's heard the new Adele song.
  • The poster of Dina mimics WW2's We Can Do It! poster.
  • Marcus has a large Super Soaker collection.
  • To get back at Bel-Ridge, Mateo suggests that Cloud 9 Store 1217 give them the I, Tonya treatment. He later says he was hit by a Kia.

Trivia

Quotes

I can't believe nothing is our fault.Marcus

Gallery

Video

Superstore Season Four Episodes
Back To SchoolBaby ShowerToxic Work EnvironmentCostume CompetitionDelivery DayMaternity LeaveNew InitiativeManagers' ConferenceShadowing GlennCloud 9 AcademySteps ChallengeBlizzardLovebirdsMinor CrimesSalaryEasterQuinceañeraCloud GreenScannersCLOUD9FAILSandra's FightEmployee Appreciation Day
Season OneSeason TwoSeason ThreeSeason FourSeason Five
ve Cheyenne nametag Superstore Season Four Episodes
S04E01-Amy Glenn school bus    "Back To School" October 4, 2018
Directed by: Matt Sohn - Written by: Jonathan Green

On their first day back from suspension, Amy and Jonah steel themselves for a barrage of jokes and snide comments about their sex video, while Jeff goes to extreme lengths to win back Mateo.

S04E02-Shower first shot    "Baby Shower" October 11, 2018
Directed by: Jeffrey Blitz - Written by: Bridget Kyle and Vicky Luu

Jonah helps Amy get creative to stock up on supplies for her new baby, while Glenn and Jerusha take maternity pictures that inspire Dina to have her own photo shoot directed by Mateo.

S04E03-Carol Sandra bang carts    "Toxic Work Environment" October 18, 2018
Directed by: Jay Karas - Written by: Aaron Lee

Amy and Jonah get combative to keep their new relationship hidden from their co-workers. Meanwhile, Glenn spirals when he learns Kelly wants to transfer to a new store, and Cheyenne struggles to organize a Cloud 9 carpool.

S04E04-Amy wins    "Costume Competition" October 25, 2018
Directed by: Todd Biermann - Written by: Justin Shanes

When an employee costume competition is announced, Amy and Mateo aren't afraid to play dirty to win first prize, a paid day off. Meanwhile, Glenn is preoccupied by Cloud 9's new automatic cart collector, and Garrett is tormented by an annoying Halloween novelty song.

S04E05-Amy w baby    "Delivery Day" November 1, 2018
Directed by: Daniella Eisman - Written by: Gabe Miller

Amy and Dina are both in labor! But while Glenn's manager status gets Dina the royal treatment at a fancy hospital, Amy and Jonah have a far different experience at a cheaper clinic. At the store, Garrett struggles to express his best wishes for the new parents.

S04E06-Amy yells at Glenn    "Maternity Leave" November 8, 2018
Directed by: Jackie Clarke - Written by: Jackie Clarke

Amy faces a nightmare day at work when she learns she doesn't have maternity leave, made worse by Cheyenne and Mateo campaign to change her baby's name. Meanwhile, Jonah and Garrett take on hiring the new seasonal help.

S04E07-Glenn hit with yam    "New Initiative" November 15, 2018
Directed by: Ken Whittingham - Written by: Ben Dougan

When a new Cloud 9 initiative forces employees to be friendlier to their customers, Amy ends up getting to know Jonah's parents, and learns he hasn't been completely truthful with them. The new policy also inspires Garrett and Dina to find out who can hold a smile longer.

S04E08-Amy Jonah goofy2    "Managers' Conference" December 6, 2018
Directed by: Phil Traill - Written by: Brian Gatewood & Alessandro Tanaka

Jonah and Amy take Glenn's tickets to a managers' conference in Chicago so they can enjoy a free night on the town, but their plan hits a few bumps. At the store, Cheyenne helps Mateo damage control after his undocumented status is leaked, and Dina and Garrett struggle at gift-wrapping.

S04E09-Amy Glenn on dock    "Shadowing Glenn" December 13, 2018
Directed by: Geeta V. Patel - Written by: Matt Lawton

Glenn drives Amy crazy with a new, over the top training system. Cheyenne and Mateo brainstorm a new business, while Dina recruits Jonah to help her when she starts second-guessing her own future.

S04E10-Jonah Marcus Mateo news    "Cloud 9 Academy" March 7, 2019
Directed by: Jeffrey Blitz - Written by: John Kazlauskas

Amy and Cheyenne attend Cloud 9 Academy to advance their careers. Dina and Garrett get roped into babysitting Glenn's daughter while he childproofs his office, and Jonah and Mateo become political activists.

S04E11-Scoreboard    "Steps Challenge" March 14, 2019
Directed by: Todd Biermann - Written by: Bridget Kyle and Vicky Luu

Corporate introduces a friendly step-tracking challenge between Cloud 9 branches, and Amy, Jonah, and Dina create a fake rivalry to inspire Store #1217's laziest employees. But healthy competition gets increasingly chaotic when the fake rivalry becomes real.

S04E12-Staff outside    "Blizzard" March 21, 2019
Directed by: Amy York Rubin - Written by: Dayo Adesokan

With a massive snowstorm beating down on St. Louis and an unsympathetic home office, the Cloud 9 employees and customers get snowed in, leading to escalating tensions and in-fighting.

S04E13-Garrett releases birds    "Lovebirds" March 28, 2019
Directed by: Mark McKinney - Written by: Aaron Lee

Jonah and Amy's first Valentine's Day together gets derailed when Dina brings her birds to work, which also causes trouble for Garrett. Meanwhile, Cheyenne offers to give Marcus a sentimental tattoo, and Glenn makes videos for his daughter to watch while he's at work.

S04E14-Laurie Amy cafe    "Minor Crimes" April 4, 2019
Directed by: Ross Novie - Written by: L.E. Correia

Amy jumps at an amazing career opportunity, only to run up against an exec with a major grudge against her. Jonah and Mateo help Glenn with a financial problem, while Garrett and Cheyenne struggle to spend a day without cell phones.

S04E15-Amy in office    "Salary" April 11, 2019
Directed by: James Renfroe - Written by: Ben Dougan & Matt Lawton

Amy finds herself at odds with her coworkers when some salary numbers get leaked, while Dina worries that Jonah is coming between her and Amy. Mateo tries to give himself a promotion, and Garrett attempts to sabotage Glenn's positive attitude.

S04E16-Sandra and bunny    "Easter" April 18, 2019
Directed by: Victor Nelli Jr. - Written by: John Kazlauskas

Suspicious that people are making fun of her, Amy and Jonah spy on Cloud 9 employees through the security system, while Dina tries to track down an unsanctioned Easter Bunny in the store. Glenn preps for his church's Passion play.

S04E17-Head table    "Quinceañera" April 25, 2019
Directed by: Rebecca Asher - Written by: Justin Shanes

Jonah struggles to find his place at Amy's daughter Emma's quinceañera. Dina proves very popular with some teenage boys. Cheyenne and Mateo are obsessed with seeing Amy cry.

S04E18-Hashtag sign    "Cloud Green" May 2, 2019
Directed by: Heather Jack - Written by: Jonathan Green & Gabe Miller

Despite Dina's protests, Amy lets Glenn's pastor host an Earth Day booth at the store, but things quickly unravel when Glenn won't recognize Amy's authority. Jonah spearheads Cloud 9's green initiative, but is met with apathy from his coworkers.

S04E19-Carol scanner    "Scanners" May 9, 2019
Directed by: Victor Nelli Jr. - Written by: Dayo Adesokan & L.E. Correia

Dina agrees to play the bad guy when corporate forces Amy to cut everyone's hours. Meanwhile, Jonah and the other employees play an elaborate game of laser tag with the store's new scanners, and Mateo makes a startling discovery about Marcus.

S04E20-Shoes burning    "CLOUD9FAIL" May 9, 2019
Directed by: Betsy Thomas - Written by: John Kazlauskas & Josh Malmuth

When a photo of a mess at store 1217 goes viral, Amy and Jonah try to use it to their advantage, while Dina starts hunting for the anonymous tweeter. And with money tight now that their hours have been cut back, Mateo, Cheyenne, Garrett, and Glenn sell their personal items in the store.

S04E21-Sandra on checkout    "Sandra's Fight" May 16, 2019
Directed by: America Ferrera - Written by: Sean Lee & Jen Vierck

Amy and Dina visit Cloud 9 corporate to fix problems caused by Sandra's misguided activism, while Jonah tries to sabotage an employee meeting and Garrett tries to prove to his co-workers that he's a good person.

S04E22-Mateo in ICE van    "Employee Appreciation Day" May 16, 2019
Directed by: Jeffrey Blitz - Written by: Justin Spitzer

Amy and Jonah find themselves on opposing sides as corporate tries to win over employees by showering them with treats. But when the company's tactics grow more extreme, everyone must band together to save one of their own.

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