S04E03-Carol Sandra bang carts

"Toxic Work Environment"
◀️ Baby Shower Cloud 9 Superstore logo Costume Competition ▶️  Transcript Script icon

Season: Four — Episode: 3
Director: Jay Karas — Writer: Aaron Lee — Aired: October 18, 2018 — Viewers (millions): 3.22
Summary: Amy and Jonah get combative to keep their new relationship hidden from their co-workers. Meanwhile, Glenn spirals when he learns Kelly wants to transfer to a new store, and Cheyenne struggles to organize a Cloud 9 carpool.


Generic nametag Episode Cast
Main Cast

Also see Season Four minor employees.


I gotta get the f**k outta here.
— Kelly
In the parking lot, Amy and Jonah arrive at work in Amy's car and as they argue who should go in the store first, Dina catches them. Amy lies that they are carpooling which Cheyenne and Justine overhear. Justine wants in on the pool and suggests carpool karaoke which Sayid repeats when he learns of it. In the store, Cheyenne points out that it makes no sense for Amy and Jonah to be carpooling since they live so far apart. As Garrett starts to meddle, Amy distracts Cheyenne by suggesting she organize a store carpool. Garrett finds Amy and Jonah's efforts to hide that they are dating boring and transparent. In Glenn's Office, Kelly asks for a transfer to a store closer to her home which alarms Glenn. He offers to force Jonah to be with Kelly again and makes an inane comment about working close to home.

S04E03-Kelly Glenn's office
Makes me feel really good about myself.
As Sandra and Jerry shop, Carol interrupts and they tell her they are moving in together. Glenn tells Mateo that he'd like to take employee of the month away from him and give it to Kelly. Perturbed, Mateo points out that while Kelly is a great person, she's a bad worker which Glenn acknowledges. Having put a lot of work into planning the carpool, Cheyenne shows Dina who points out many flaws including Sarah's divorce, Herman is dead, Cody and Heather are separated by a river and that she won't ride with Elias. As Amy and Jonah wonder if others can tell they are dating, they see Justine eavesdropping so they start mock fighting. Glenn calls together a number of staff and presents Kelly with a made-up award, the Golden Vest, hoping this will motivate her to stay. Seeing another opportunity to deflect suspicion they are dating, Amy and Jonah argue in Produce in front of Don, Joanna and Roger.

S04E03-Kelly gold jacket
One of Cloud 9's highest honors.
Jealous of the Golden Vest, Mateo accuses Kelly of playing dumb and threatening to leave in order to get it. When she calls the award meaningless, like "Employee of the Month", Mateo insults her and leaves. Seeing Jerry shopping alone, Carol fawns over him and makes excuses to lift her shirt up several times, revealing her breasts. In the Warehouse, Amy and Jonah stage a bigger fight, including mock violence, so that Heather, Janet, Gabbie and Ted can hear them, but not see them. In the Break Room, Cheyenne shows Garrett that's she's worked out the compatibility of certain staff to pool together but he points out that many of the staff she's matched up don't work the same shifts. In the store, Sandra crashes a cart into Carol's cart and threatens her to stay away from Jerry. As Kelly asks Glenn if he's signed her transfer papers, he asks her not to go and points out the love in the store just as Sandra pushes Carol and her cart into a display.

S04E03-Carol lifts shirt
Don't look at my face!
Staging another mock fight, Dina intervenes and confronts Jonah over Amy's protests. In Glenn's office, Dina and Glenn discuss the staff problems. Glenn blames himself but Dina is more concerned with a bad analogy Glenn making to a rotting fish. A woman shopping for clothes piles them on the head of a child. (♫ Janet Jackson - Miss You Much ♫) Glenn gathers the staff for a toxic workplace talk in the Break Room and when he asks what could cause this, Amy and Jonah play up their mock dislike. Glenn asks for criticism which Dina really wants to express, but he picks Amy. Encouraged, Amy gives a mild rebuke which takes Glenn a while to get over. Jonie replaces Mateo's employee of the month picture with Kelly's picture as the Golden Vest winner. (♫ New Edition - Can You Stand the Rain ♫) Glenn has Kelly and Jonah role play as each other to demonstrate empathy. Kelly expresses her desire to leave the store but when Jonah speaks, Dina interrupts and makes an impression of Kelly's high voice. This leads everyone to mimic Kelly's mannerisms.

S04E03-Break Room
These are Kelly's words, not mine.
Jerry sits at Coffee & Bakery and smells candles. (♫ Force MDs - Tender Love ♫) After Cheyenne makes a celebrity impression, Carol makes an insulting impression of Sandra. Sandra fires one back but in the course of her monologue, realizes she may have stolen Jerry from her and be part of the reason for Carol's erratic behavior. Carol still wants Jerry back which Justine opposes, Janet supports and Jonah thinks Jerry should decide. Dina and others pressure Sandra into a coin toss, which she loses to Carol's delight. In the store, Jonah apologizes to Kelly for being a bad boyfriend. Frustrated that Glenn won't sign her transfer payments, she makes an impression of him. As Cheyenne presents her comprehensive carpool plan, several staff gives reasons why they like driving alone so she leaves, defeated.

S04E03-Jonah apologizes to Kelly
I'm a man-baby who won't let anyone leave.
In order to make Kelly happy, Jonah manipulates Glenn into believing that she is the cause of the troubles with the store's culture. Sandra breaks the news of her losing the coin toss to Jerry and says that he's with Carol now. Jerry says that he will always love her and he learns Carol won't let them be friends. In the parking lot, Amy and Jonah continue mock arguing but once Jonah points out no one can hear them, Amy finds it hard to stop being combative with him. At the front door, as Kelly happily leaves with a box, Glenn and Mateo say goodbye with Mateo now wearing the Golden Vest.

S04E03-Jonah Mateo Glenn
What if it's a toxic worker?

Running Gags

Cultural References

  • As Dina catches Jonah arriving at work in Amy's car, he lies that he's in the car to retrieve a receipt from Del Taco.
  • Believing that Kelly is acting, Mateo compares her to Helen Mirren.
  • Dina compares Jonah to an American Girl doll.
  • Cheyenne does an impression of Fran Drescher.



Excuse me, I've got to go stop the love.Glenn


Superstore Season Four Episodes
Back To SchoolBaby ShowerToxic Work EnvironmentCostume CompetitionDelivery DayMaternity LeaveNew InitiativeManagers' ConferenceShadowing GlennCloud 9 AcademySteps ChallengeBlizzardLovebirdsMinor CrimesSalaryEasterQuinceaneraCloud GreenScannersCLOUD9FAIL
Season OneSeason TwoSeason ThreeSeason Four
ve Cheyenne nametag Superstore Season Four Episodes
S04E01-Amy Glenn school bus    "Back To School" October 4, 2018
Directed by: Matt Sohn - Written by: Jonathan Green

On their first day back from suspension, Amy and Jonah steel themselves for a barrage of jokes and snide comments about their sex video, while Jeff goes to extreme lengths to win back Mateo.

S04E02-Shower first shot    "Baby Shower" October 11, 2018
Directed by: Jeffrey Blitz - Written by: Bridget Kyle and Vicky Luu

Jonah helps Amy get creative to stock up on supplies for her new baby, while Glenn and Jerusha take maternity pictures that inspire Dina to have her own photo shoot directed by Mateo.

S04E03-Carol Sandra bang carts    "Toxic Work Environment" October 18, 2018
Directed by: Jay Karas - Written by: Aaron Lee

Amy and Jonah get combative to keep their new relationship hidden from their co-workers. Meanwhile, Glenn spirals when he learns Kelly wants to transfer to a new store, and Cheyenne struggles to organize a Cloud 9 carpool.

S04E04-Amy wins    "Costume Competition" October 25, 2018
Directed by: Todd Biermann - Written by: Justin Shanes

When an employee costume competition is announced, Amy and Mateo aren't afraid to play dirty to win first prize, a paid day off. Meanwhile, Glenn is preoccupied by Cloud 9's new automatic cart collector, and Garrett is tormented by an annoying Halloween novelty song.

S04E05-Amy w baby    "Delivery Day" November 1, 2018
Directed by: Daniella Eisman - Written by: Gabe Miller

Amy and Dina are both in labor! But while Glenn's manager status gets Dina the royal treatment at a fancy hospital, Amy and Jonah have a far different experience at a cheaper clinic. At the store, Garrett struggles to express his best wishes for the new parents.

S04E06-Amy yells at Glenn    "Maternity Leave" November 8, 2018
Directed by: Jackie Clarke - Written by: Jackie Clarke

Amy faces a nightmare day at work when she learns she doesn't have maternity leave, made worse by Cheyenne and Mateo campaign to change her baby's name. Meanwhile, Jonah and Garrett take on hiring the new seasonal help.

S04E07-Glenn hit with yam    "New Initiative" November 15, 2018
Directed by: Ken Whittingham - Written by: Ben Dougan

When a new Cloud 9 initiative forces employees to be friendlier to their customers, Amy ends up getting to know Jonah's parents, and learns he hasn't been completely truthful with them. The new policy also inspires Garrett and Dina to find out who can hold a smile longer.

S04E08-Amy Jonah goofy2    "Managers' Conference" December 6, 2018
Directed by: Phil Traill - Written by: Brian Gatewood & Alessandro Tanaka

Jonah and Amy take Glenn's tickets to a managers' conference in Chicago so they can enjoy a free night on the town, but their plan hits a few bumps. At the store, Cheyenne helps Mateo damage control after his undocumented status is leaked, and Dina and Garrett struggle at gift-wrapping.

S04E09-Amy Glenn on dock    "Shadowing Glenn" December 13, 2018
Directed by: Geeta V. Patel - Written by: Matt Lawton

Glenn drives Amy crazy with a new, over the top training system. Cheyenne and Mateo brainstorm a new business, while Dina recruits Jonah to help her when she starts second-guessing her own future.

S04E10-Jonah Marcus Mateo news    "Cloud 9 Academy" March 7, 2019
Directed by: Jeffrey Blitz - Written by: John Kazlauskas

Amy and Cheyenne attend Cloud 9 Academy to advance their careers. Dina and Garrett get roped into babysitting Glenn's daughter while he childproofs his office, and Jonah and Mateo become political activists.

S04E11-Scoreboard    "Steps Challenge" March 14, 2019
Directed by: Todd Biermann - Written by: Bridget Kyle and Vicky Luu

Corporate introduces a friendly step-tracking challenge between Cloud 9 branches, and Amy, Jonah, and Dina create a fake rivalry to inspire Store #1217's laziest employees. But healthy competition gets increasingly chaotic when the fake rivalry becomes real.

S04E12-Staff outside    "Blizzard" March 21, 2019
Directed by: Amy York Rubin - Written by: Dayo Adesokan

With a massive snowstorm beating down on St. Louis and an unsympathetic home office, the Cloud 9 employees and customers get snowed in, leading to escalating tensions and in-fighting.

S4 art    "Lovebirds" March 28, 2019
Directed by: Mark McKinney - Written by: Aaron Lee

Jonah and Amy's first Valentine's Day together gets derailed when Dina brings her birds to work, which also causes trouble for Garrett. Meanwhile, Cheyenne offers to give Marcus a sentimental tattoo, and Glenn makes videos for his daughter to watch while he's at work.

S4 art    "Minor Crimes" April 4, 2019
Directed by: Ross Novie - Written by: L.E. Correia

Amy jumps at an amazing career opportunity, only to run up against an exec with a major grudge against her. Jonah and Mateo help Glenn with a financial problem, while Garrett and Cheyenne struggle to spend a day without cell phones.